DevOps Analyst

Job description

At Fresno First Bank, we truly believe that our people are our greatest asset - and we treat them as such. We offer exciting and interesting opportunities for dedicated, hard-working professionals. If you share our values and passion for providing clients with opportunities to achieve their aspirations and personal success.

Our Values:

Teamwork: We all pitch in to provide the high caliber service our customers deserve. We have to trust and rely on each other to execute our work with purpose and efficiency - however difficult the task might be. We are constantly thinking about the next step and the next opportunity.

Relationships: Building mutually beneficial relationships is crucial to the long-term success of our organization. By immersing ourselves in the business ventures we empower, we come to understand our customers as people with real human needs rather than just numbers.

Authentic: We say what we mean, and we mean what we say. Internally that means holding each other accountable and owning up to mistakes. It also means being straight forward with customers.

Commitment: Our pride of ownership is strong. Every day, we bring our best in order to support our customers and represent the bank.

Employment with Fresno First Bank will allow you to earn competitively, grow professionally and enjoy a collaborative and compassionate culture that rewards good ideas, good work, and initiative.

The DevOps Analyst is responsible to manage the improvement of business processes and bank services through gap analysis, software solution identification, and project management activities. This position will be responsible for managing software improvement, integration, deployment, and support efforts. Responsibility for identifying and solving production issues and implementing technology integrations that meet bank and customers' needs.

ESSENTIAL DUTIES:

• Analyzes business processes, software capabilities, and bank product gaps for efficiency, improvement, and automation opportunities.

• Primary liaison between bank personnel, software vendors, and software developers.

• Leads efforts related to End User Experience (CX/UX), software integration, software improvement, regression and acceptance testing, end user training, software launch, and support efforts.

• Collaborate in short and long-term technical, product, and business process vision, strategy development, and translate that strategy into actionable roadmaps and execution plans.

• Research, analyze, and propose software solutions that solve business challenges.

• Create periodic status reports that clearly communicate KPI's to ensure success.

• Act as the primary project manager, communicating relevant project information and providing clear direction to team on deliverables, budget, and timing.

• Collaborate with other teams and stakeholders to secure cooperation for plans and resource scheduling.

• Monitor project status, assess issues, and develop resolutions to meet objectives and timelines.

• Identify and implement ways to improve bank software utilization, reliability, and management of upgrade and version release processes.

• Ensure that systems are designed and implemented in a secure manner to mitigate cybersecurity threats.

• Identify, investigate, and respond to technical problems and ensure that they are handled appropriately and efficiently.

• Work with software engineers to ensure that development follows established processes and works as intended.

• Maintain software and business process documentation.

• Perform root cause analysis for production errors

• Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.

• Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.

• Follows policies and procedures; completes administrative tasks correctly and on time; supports the Bank's goals and values; and benefits the bank through outside activities.

MINIMUM REQUIREMENTS:

• Experience defining program requirements and using data and metrics to determine improvements.

• 5 - 7 years of experience delivering cross functional projects and stakeholder management experience.

• 5 - 7 years of experience in program or project management.

• 5 - 7 years of experience working cross functionally with tech and non-tech teams.

• Experience with technology stacks, and fundamental dependencies as related to technical projects.

• Product Management experience in a tech-forward business with a strong focus on Fintech.

• Project Management of software optimization and development projects.

• Experience with REST API software development lifecycle.

• Experience in Business Process Analysis and Automation.

• Experience working with, presenting to, and facilitating decisions among senior executives based on evolving priorities.

• Experience in building positive relationships, strategic partnerships with external and internal key stakeholders.

• Experience in banking and payments experience desired.

• Product Management experience in a tech-forward business with a strong focus on Fintech.

• Product lifecycle management - Continuous Improvement, Launch, Communication, Documentation, and Training.

• Experience with vendor management and third parties.

• Jira, Confluence, or other project tracking tools experience.

• Excellent presentation and written communication skills.

• Process mapping and technical writing skills.

• Knowledge of secure API architecture methodology.

• Experience in the fintech and payments industry would be advantageous.

• Excellent social skills and awareness to deal with matters of a confidential or sensitive nature.

• Ability to read, analyze and interpret business and technical processes and procedures.

• Excellent organizational and time management skills.

• Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and write correspondence.

• Ability to work with minimal supervision while performing duties.

• Current driver's license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.