Laboratory Operations Manager

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Job description

JOB SUMMARY

Responsible for the management of daily laboratory operations consisting primarily of the execution of microbiological and chemical methods, including techniques, processes, quality control, and interpretation in a commercial laboratory operating 24 hours a day, 7 days a week, 365 days a year. Maintain quality and efficiency, ensuring all laboratory day-to-day execution is consistent and in adherence with FSNS? standard of operations for all testing performed by maintaining a balance between laboratory supervision and administrative duties. Effectively execute enhancements to profitability, productivity, and efficiency throughout the laboratory.

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ESSENTIAL RESPONSIBILITIES

* Partner with Laboratory Manager to hire, train, engage, empower, schedule labor and workflow, coach, counsel, review performance and develop all laboratory team members in accordance with FSNS standard of operations in a matter that promotes high quality, integrity, teamwork and a sense of urgency.
* Achieve a high level of proficiency in all positions within the laboratory.
* Participate in generating and interpreting operations budgets and various operational reports, as needed.
* Understand and assist with proficiency, unequivocal technical/scientific standards, employee training, quality control processes and records in all laboratories.
* Ensure that results are accurate through management of data traceability in LIMS system and hand written reports as well as adherence to approved laboratory techniques. Authority to stop work if standards are not met.
* Work with Technical Manager to ensure laboratory execution is in compliance with FSNS Quality Management systems, ISO 17025 requirements and customer programs to include internal and external proficiency testing.
* Address and resolve any malfunctioning equipment/facility issues or non-compliance of supplies and reagents.
* Be proficient in the practical applications of method validation, competitors? methods, and industry regulations.
* Independently pursue and have a working knowledge of processes, procedures, and techniques in accordance with the FSNS written policies and procedures.
* Periodically review and visually audit laboratory staff and processes to ensure compliance with methods and FSNS standard operating procedures.
* Provide unsurpassed customer service, managing sample and testing flow to meet customers? individual specifications and turnaround time deadlines. Communicate directly with laboratory client base, meeting with customers in person as necessary or as requested by the management team. Lead on-boarding process for new customers or testing.
* Isolate needs for any retests of client samples based on quality control concerns or abnormal results.
* Maintain a high degree of technical competence by reading scientific journals, attending professional workshops, and being aware of food industry issues and trends.
* Assisting with managing priorities and schedule such that individual goals as well as team goals are achieved with encouraged participation in the Food Safety Net Services Team
* Responsible for the safety of oneself and others working within their area
* Responsible for the completion of required training
* Authorized for method verification

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SUPERVISORY RESPONSIBILITIES

* Supervision and oversight of multiple supervisors, team leaders and employees.
* Carries out all responsibilities in accordance with the organization's policies, standard operating procedures, and best practices.
* Ensures compliance with all applicable laws and regulations at all times.
* Maintain harmony in the workplace and professional business demeanor at all times.
* Other duties, as assigned.