Triage Call Specialist

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Job description

Competitive hourly rate + bonus structure. Paid training and room for advancement!

Are you looking for a career not another job? Are you ready to start making an immediate impact?

Make Lives Better Including Your Own.

The happiness of those we serve is dependent on the happiness of our associates, so you'll receive competitive compensation and a benefits package with additional perks designed to make you smile. The work you do will be challenging yet rewarding. But you'll earn more than a paycheck; you can enjoy opportunities to grow your career, as well as ongoing programs catered to your health, financial, mental, and emotional needs. Most of all, we believe you can find purpose, meaning, and the chance to be a part of something bigger than yourself.

Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.

Please note, Brookdale has adopted a policy requiring all associates to be fully vaccinated against COVID-19, subject to limited exemptions based on medical conditions, sincerely held religious beliefs, or applicable state laws and regulations.

We believe that in order to best serve our residents and patients, we need to first serve our associates. One way we do that is through our benefits. Our offerings include, but are not limited to:

Full-time and part-time associate benefits:
• 401(k) Retirement Savings Plan
• Benefit plan package
• Employee Stock Purchase Program
• Pre-tax Commuter Benefit
• Associate Compassion Fund
• Associate Discounts
• Identity theft protection
• Pet savings and insurance plans
• Voluntary benefits available

Full-time associate benefits:
• Extensive Insurance Plans, including medical, dental, vision, flexible spending account, health savings account and more.
• Paid Time Off
• Adoption Benefit
• Tuition Reimbursement
• Company-provided life insurance and accidental death and dismemberment (AD&D)
• Voluntary STD and LTD

Responsibilities

Responsible for increasing initial visits and move-ins within portfolio of communities from primarily internet sources as well as other referral sources or existing lead databases, as assigned. Will work with communities on a temporary, as needed basis, depending on community needs.

Works closely with the Sales Leader or Executive Director at each community to convert assigned inquiries into initial visits to the community.
Responds quickly to leads from various channels such as email, website, phone and fax.
Maintains a working knowledge of marketing software programs.
Maintains a working knowledge of the company's computerized lead tracking system and keeps data entry current. Manages all leads to ensure the quality of data entered into the lead tracking system ensuring that all data audit compliance requirements are met. Effectively utilizes the lead tracking system to plan follow-up activity.
Visits each community or receives training to enable complete understanding of each community's services and amenities.
Maintains and communicates current product/service information to prospective residents and serves as the point of contact for the prospect until the lead is transferred to a community associate. Serves as the first point of contact for network marketing.
Creates and maintains a professional image with referral sources, prospects, the community associates and other staff associates.
Attends all training and in-service as required.

This job description represents an overview of the

responsibilities
for the above referenced position. It is not intended to represent a comprehensive list of

responsibilities
. An associate should perform all duties as assigned by his/her supervisor.