Leave of Absence Specialist -

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Job description

Essential Duties & Responsibilities
? Acts as the first point of contact for incoming leave of absence inquiries, conducts intake and assess the needs of the caller; understanding explicit and implied needs, as well as responding to emergency situations.
? Demonstrate listening skills and empathy with each unique situation and provides high level of service while balancing need for efficiency and urgency.
? Document all calls, conversations accurately and with meaningful data for tracking and reporting purposes.
? Analyzes LOA case information to determine eligibility, asks targeted questions to gather relevant information in alignment with local state and federal regulations, identify appropriate leave type for the situation and open new cases.
? Act as a Subject Matter Expert (SME) to consult on leave inquiries, reviews paperwork and educates the employees on what is needed to support their leave of absence. Educates the employee/customer on employee and employer responsibilities, respectively.
? Effectively explains accommodation policies and procedures and inform employees of any impacts to pay and/or benefits, their leave options and refers employees to the appropriate resources/self-service tools to answer their questions or resolve issues (i.e. HCM ESS, Benefits Portal, Fidelity, etc.).
? Utilizes both internal and external resources to find answers and provide accurate, up to date information to employees in a timely basis.
? Accurately drafts LOA correspondence for all employee LOA notifications, approvals, and requests for medical certifications.
? Communicates decisions and on-going expectations with claimants and clients, partners with Benefits team and regional HR Managers to makes timely case decisions based on service expectations as established by the client as needed.
? Partners with the Managers and HR Business Partners to discuss and determine next steps on leaves that have exhausted state and federal entitlements; recognizes when there is a need to escalate to upper management and/or legal.
? Track leave of absence process for all ACCO employees (signatory and non-signatory).
o Manages all administrative aspects of leaves to include tracking hours used/taken and working closely with Payroll to ensure that pay is accurate and correct
o Organizes, files, and tracks all Leave of Absence (LOA) documentation separate from other personnel records.
o Accurately enters all LOA information into the related database and Human Capital Management system for timely payroll notification, processing and tracking of leaves (start and end of leaves)
o Partners with Benefits Manager, HR Manager, and Payroll to accurately report information of EDD Claims
o Updates reports on LOA database and pull reports as requested, which may be required for tracking, medical insurance payments, etc. reconcile insurance payments as needed
o Ensures employee returns to work, partners with the manager to engage in the interactive process
? Run basic reports to identify upcoming leaves and returns to work, as well as Ad-hoc reports when needed AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

0-1 years