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Call Center Manager - Emergency Services - Full Time - Days - 8hr HBH

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Prime Healthcare

2021-12-04 00:00:05

Job location Huntington Beach, California, United States

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Responsibilities:
Provides oversight for Call Center Operations, ensures compliance with intake processes and regulatory requirements, is responsible for ensuring monthly operational reports are completed and submitted to leadership in a timely manner. Provides oversight of call center staff and helps on board Prime Hospitals for collaboration with the call center. Answers inquiry calls from all persons with regards to information about hospital services and programs. Facilitates the coordination and dispositioning of patients from Prime Healthcare ED's and community providers including assessment, insurance verification/authorizations and transfers within the Prime Healthcare System or to other inpatient or outpatient resources as needed.

Qualifications:
EDUCATION, EXPERIENCE, TRAINING

1. Current California RN License preferred.

2. Current BCLS (AHA) certificate upon hire and maintain current.

3. Current BVP within 6 months of hire and maintain current annually.

4. Two (2) years' experience working with psychiatric population preferred

We are an Equal Opportunity/Affirmative Action Employer and do not discriminate against applicants due to veteran status, disability, race, gender, gender identity, sexual orientation or other protected characteristics. If you need special accommodation for the application process, please contact Human Resources. EEO is the Law:

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