Training Manager

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Job description

Paséa Hotel & Spais seeking an enthusiastic, resourceful, and dynamic hospitality individual to join our team as a Training Manager.

Named one of the "Best New U.S. Coastal Hotels" by Condé Nast Traveler, the oceanfront Paséa Hotel & Spa is a modern oasis with an unrivaled sense of clean, coastal style and comfort. Located in the heart of the vibrant and emerging Huntington Beach community and just steps from the city's iconic pier on USA Today's number one beach in California, Paséa Hotel & Spa provides the perfect beach-goers escape. Discerning world travelers will be welcomed with spacious guest rooms and suites, almost all with ocean views, a celebrated signature restaurant featuring a wood-fired grill, a chic rooftop lounge with panoramic ocean views, an oceanfront pool experience with cabanas and poolside service, and a rejuvenating Balinese-inspired spa. Come join one of the most dynamic teams in Orange County.

Are you passionate about learning and development? Do you take pride in your ability to motivate and train teams to provide outstanding guest satisfaction and quality service? Are you pro-active and results oriented and enjoy an environment that cultivates providing consistent exceptional service?

If the answer is YES, Paséa Hotel & Spa is looking for you!

Job Summary:

The Training Manager will create, implement, and manage all training and communication related activities for all Hotel operations departments and lead departments into productive working methods by setting an example and utilizing all available training tools.

Essential Duties/Responsibilities:

-Driving service scores by ensuring team members in all department provide continuous outstanding guest service
-Oversee, manage, and conduct all training-related programs, initiatives, communication, and activities for all Hotel operations departments.
-Partner with Hotel department leaders to ensure department training materials and SOPs are utilized effectively. Ensure other training tools are up-to-date.
-Conduct onboarding and orientation for new team members.
-Train, monitor and reinforce standards and training accountability.
-Ensure employees are in compliance with required training as deemed appropriate for their roles. This includes ensuring all employees sign off for all SOP training and Service Standards on an on-going basis, are fully trained in applicable systems/ programs, e.g. Opera, and have completed company compliance courses, e.g. Code of Conduct, Computer User Agreements, etc.
-Prepare quarterly department and employees training plans to address specific areas of weakness; oversee execution of these plans, including performing weekly process and product evaluations.
-Coach employees using "Reinforcement Coaching" and "Corrective Coaching" when appropriate. Train division management to understand and utilize these coaching methods.
-Develop and roll-out training programs, as needed, with a focus on enhancing guest service experience and loyalty.
-Establish formalized onboarding training plans for individual positions; Set up training schedules for employees; Perform follow-up on all new employees.
-Ensure employee compliance courses are completed.
-Protect the confidentiality of all training files, documents, and employee information under their immediate control.
-Partner with department managers to launch and facilitate various projects and planning initiatives.
-Involved in the interviewing process of new employees; make hire recommendations.
-Attend and assist with setting up/leading meetings, when applicable and as appropriate (e.g. Safety meetings, Guest Experience, employee leadership development, AB1825, Food Handler Card, TIPs Training, etc.).
-Perform all other job related duties as requested.

Job Requirements:

-At least 1 year management experience
-At least 1 year training experience
-At least 1 year guest service experience
-Able to lead and mentor team members
-Flexible with schedule to work days, evening, weekends, and holidays

Ideal candidate will:

-Have 2+ years in previous hotel training manager position (luxury hotel/4 Diamond experience is a plus).
-Have knowledge of F&B service standards and SOPs
-Embrace customer service excellence
-Look for ways to enhance guest service in all departments of hotel
-Have outstanding communication skills, both verbal and written
-Be computer savvy and have ability to create and prepare presentations
-Bi-lingual (Spanish) is preferred

Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit, use hands to manipulate equipment, and to talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, or crouch. Frequent visits to individual resort properties, of such facilities which have a wide diversity of topography are required. The employee must occasionally lift and/or move office supplies weighing up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Finger dexterity is required to operate a computer keyboard and calculator.

Paséa Hotel & Spa is an equal opportunity and E-Verify employer M/F/V/D
(ref. 35907)