Executive Support Analyst

Job description

PMO NOTES:

**Intake form is attached**

-Worksite is 3 Park Plaza, Suite 500, Irvine, CA 92614
-Onsite position
-M-F 8-5 pm PST

Position Summary:
Executive Desktop Support provides discreet, white glove, end-to-end, concierge technical on-site and remote support to Client senior executives and corporate users. The ideal candidate is very personable, driven by technology evolution, a self-starter with exceptional problem-solving skills, delivers exceptional customer service, resolves complex problems, and implements solutions with little or no guidance. The candidate is one that will take the initiative when necessary, expedite as needed, and support a team that can succeed on its own.

Position Responsibilities may include, but not limited to:
•Delivery of executive support and ensuring executive systems are operating at peak efficiency.
•Ensure team achieves specific performance metrics via goals, creating/closing tickets, and customer satisfaction ratings.
•Point of escalation for all Senior Executives technology related issues.
•Work closely with the IT Service Center to provide second line technical support for executive issues - ensure assigned calls are responded to, diagnosed, and resolved swiftly and effectively in line with service level objectives.
•Maintain confidentiality and privacy in all dealings with executives.
•Maintain Standard Operating Procedures, policies, Service Level Agreements (SLAs), end-user training, and technical and end user knowledge base.
•Partner with other computing groups (network, data center, etc.) and business unit support teams to provide comprehensive end-user solutions. Work with IT Security for the ongoing management of end user device security (patching, anti-virus, etc.).
•Keep abreast of trends in technology and its application to understand current best practice, possible alternative solutions and to support problem solving.
•At least 5 years' experience working with Active Directory, MS Office, Windows, Configuration Manager and have a good understanding of networks, audio/video, and video conferencing.