SECURITY SHIFT MANAGER

Job description

Your daily responsibilities include::
Jamul Casino is looking for a FUN, friendly and positive leader to join our Security team! Jamul Casino is San Diego's closest casino that is genuinely generous to both the team members and guests. We are looking for an experienced Security Shift Manager to protect the internal and external assets of the casino and its guests as well as the safety and health of both the team members and guests by performing the duties listed below:

We are San Diego's Closest Casino and offer excellent team member benefits like:

Competitive pay

Paid Time Off

Health Benefits

401k

Team Member Discounts

Tuition Reimbursement

Career growth

Recognition Program

And much more!

Apply today!

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

Maintain a high quality of guest service according to Jamul Casino's Service Standard and Mission Statement.

Responsible for supervising staff and the overall daily management of a designated shift in the Security department. Implements all security functions on shift.

Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.

Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.

Responsible for security problems and develops solutions in coordination with management.

Assists in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.

Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.

Responsible for the ongoing training of shift personnel in emergency operating procedures.

Enforce internal control policies and procedures including but not limited too; underage gambling and drinking laws

Maintain safety and inspections reports for the property

Conduct regular security post inspections

Prepare security incident reports and maintain security logs.

Respond to guests and team member concerns and complaints and solve their problems with professionalism and compassion.

Interact and cooperate with regulatory, fire/rescue and law enforcement agencies.

Ensure security officers adhere to uniform dress and grooming standards consistent with department and company standards.

Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

Maintains strict confidentiality in all departmental and company matters.

SUPERVISORY RESPONSIBILITIES

This job may or may not have supervisory responsibilities.

Responsible Trains and supervises the entire security shift.

Responsible for rewards and recognition program to maximize employee engagement

Supervises issuance of employee identification badges.

Evaluates team members within department and delivers constructive feedback to team members regarding to performance.

Insures adherence to applicable regulations and internal controls.

Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.

Manages work procedures and expedites workflow.

Provides recommendation for employee performance (disciplining, coaching, and counseling).

To be successful in this position it will require the following skill set::
QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

Bachelor's degree (B.A/B.S.); or four years of casino Security, military, or police experience; or equivalent combination of education and experience.

Must have comprehensive knowledge of security protocol.

Must be proficient in Microsoft applications.

Must have excellent organizational and communication skills.

Ability to write reports, business correspondence, and procedure manuals.

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.