Travel Advisor / Customer Service All Star

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Job description

In anticipation of rapid growth in the fundraising and luxury travel sectors, Winspire seeks a smart, client-focused, and results-oriented Donor Experience Specialist.

ABOUT WINSPIRE: Based in Laguna Hills, California, Winspire Fundraising Solutions is a pioneer and leader in tools and services that help charitable causes raise money. Since our founding in 2008, we have helped nonprofits and other community-based organizations "do well while doing good" by providing them a unique portfolio of fundraising tools enabling them to raise tens of millions of dollars through more than 40,000 events across North America. These include highly sought-after, hard to find, unique experiences for use in charity auctions and fundraisers, and best-in-class auction bidding software (SaaS) enabling a seamless, fully integrated fundraising experience that drives real-time results. For more information, please visit our website: .

The Donor Experience Specialist (Travel Advisor) will provide an amazing customer experience throughout the booking process for winning bidders of our unique travel packages. The primary role of this position is to serve as the main point of contact for the travelers while securing their reservations with Winspire's preferred suppliers. This is a dynamic position that requires a balance of customer service, efficiency and more. As part of the Operations Team, the Donor Experience Specialist will be expected to help elevate our team and the service we provide to our travelers.

This is a unique position with some similarities to a traditional travel agent role and some aspects unique to Winspire.

Primary Responsibilities:

• Serve as the main point of contact for winning bidders while securing their reservations.
• Provide an excellent customer experience throughout the booking process by adhering to Winspire service and communication standards.
• Interact with Winspire's preferred suppliers in a professional and efficient manner.
• Proactively offer and facilitate add-ons and upgrades to enhance our travelers experience.
• Maintain and communicate best practices with reservations including cancelation policies, room types, maximum occupancies, etc.
• Assist with cancelations, changes and other traveler questions.
• Follow company procedures, guidelines and standards for all reservations.
• Detailed record keeping with traveler itineraries and in Salesforce database.
• Other duties as assigned.

Impact Winspire Culture:

• Work in alignment with the company's mission, values and beliefs.
• Actively participate in the constant evolution and growth of company and team.
• Commit to consistent communication.
• Challenge yourself to learn and grow.
• Hold yourself and others accountable.
• Focus on outcomes. Celebrate success.

Position Requirements and qualifications:

• Required education: Bachelor's or equivalent
• Required experience: Customer Service: 4 years
• Preferred experience: Travel or Hospitality Industry: 2 years
• Exceptional customer service.
• Excellent oral and written communication skills.
• Ability to maintain a high level of daily activities is required.
• Self-motivated with strong time management skills.
• Industry knowledge with ability to create travel arrangements including hotel and activities.
• Flexibility and adaptability; ability to thrive under pressure.
• Detail oriented with excellent organizational ability.
• Proficient in Salesforce (or similar CRM software) and Microsoft Office programs.

We offer a competitive compensation program, medical and dental benefits, 401K program and a supporting infrastructure to enable success. In addition to traditional benefits you will enjoy trip giveaways, Winspire Team outings, and preferred rates with Winspire travel suppliers.