Conference Coordinator- Sales & Servicing

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Job description

We are currently seeking a highly motivated, determined, well-spoken and experienced Conference Coordinator - Sales & Servicing to proudly communicate all the UCLA Lake Arrowhead Lodge has to offer and how this incredible venue is a leading choice for clients seeking inspiring and innovative service.

As a Conference Coordinator, you'll be responsible for planning and managing the department's calendars, researching, drafting and preparing memos and correspondences, coordinating travel itineraries and establishing both electronic and manual files. Responsible for managing and maintaining the DELPHI database account management system, executing and coordinating all data and reports. Assist with training new users on DELPHI standards and serve as communication link between sales, conference services, management and technology specialists.

Job Responsibilities

-Key responsibilities of this position include:
-Acts as a personal service ambassador and liaison between the meeting planner and the various hotel departments.
-Must be a strong communicator with the ability to bring desired results and focus on the meeting planner by anticipating, understanding and acting on their specialized needs.
-Proficient, with detailed knowledge of the lodge meeting facilities, group dynamics and event details.
-Responsible for insuring the delivery of all components of a group sales contract.
-Ensures the successful discovery and execution of all conference group related activities and events and acts as the primary liaison between the client meeting planner and UCLA Lake Arrowhead Lodge staff to ensure all aspects of the event are delivered according to the while focusing on the client's expectations.
-The position is involved in the sales process; partnering with the UCLA Hospitality Group to promote the service delivery benefits and features pertaining to meeting and conference services across our properties.
-Service professional possessing excellent organizational skills, the ability to effectively manage groups of people and multiple tasks.
-Adept at solving problems and has experience dealing with difficult situations and must be thoroughly familiar with the management philosophy as it applies to meetings and events, be very knowledgeable of operations including conference set-up and service, audio-visual, food and beverage and front office operations.
-Display the ability to maintain strong, positive relations with both clients and operating departments through the utilization of good communication skills and is expected to be very detail oriented and to possess excellent interpersonal skills.
-Conducts site inspections with potential clients
-Maintaining accuracy of DELPHI information, including responsible for reporting.

Full information concerning the job qualifications are listed on the official UCLA job posting.