Business Analyst, CMO Strategy & Operations

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Job description

About SCAN

As one of the nation's largest not-for-profit Medicare Advantage plans, serving more than 200,000 members in California, SCAN Health Plan has been a mission-driven organization dedicated to keeping seniors healthy and independent for over 40 years. SCAN employees are passionate about what they do, and understand that success is based on achieving the mission. Employees are afforded with the training and tools necessary to do their jobs and are rewarded for their efforts and recognized as experts in their fields. To learn more, visitscanhealthplan.comor follow us on social media:LinkedIn;Facebook;andTwitter.

The Job

Manages and completes the delivery of business process and data analyses to support and improve the operational effectiveness of various departments and functional responsibilities, with particular emphasis on process analysis; data collection and analysis; performance monitoring; and report development. Understands problems, issues and opportunities in the context of the business process and utilizes data to identify and recommend appropriate solutions for resolution.

You Will

Designs, develops, tests and implements operational reporting to monitor and evaluate in-scope department functions, processes, programs and/or initiatives.

Develops and maintains reporting and supporting databases as required, with strong understanding of connection points to other original data sources, databases and related systems/applications.

Supports operational needs of in-scope business units by constructing and analyzing queries and reports on a wide range of organizational data; support program evaluation studies with data analysis when appropriate.

Utilizes expertise in Excel, Access, SQL, and data visualization tools (Tableau) to design, develop, test and implement reports and other analytical work products.

Completes business process analysis to identify performance improvement opportunities, including current state process documentation and analysis; root cause analysis; future state process design and documentation.

Develops and/or updates process flow documentation; policies and procedures, desktop procedures, job aids; and training materials to implement process- and system-based solutions as needed.Identifies implementation barriers and bring to the attention of management.

Enhances operational efficiency by identifying and tracking process- and system-based challenges/ opportunities.

Ensures on-time completion of activities and deliverables by developing and maintaining supporting work plans. Facilitates projects and activities to completion as appropriate. Engages with stakeholders effectively and professionally.

Completes all work products and deliverables with high level of attention to detail, including the protection and safeguarding of sensitive and/or Protected Health Information (PHI) data.

Maintains professional and technical knowledge by conducting research and by attending educational workshops focused on analytics, data science and supporting technology/applications.

Other duties as assigned.

Your Qualifications

• Bachelor's Degree in business administration, public health, data science, operations research/management, or equivalent experience


• 2+ years of operations, data analysis, or information management experience in the healthcare industry.


• 1+ years of experience with SQL reporting required. Prior experience working with significant amounts of data; working with and safeguarding sensitive information and PHI data.


• Demonstrated analytical and analytics ability (at a minimum, problem-solving and root cause analysis; qualitative and quantitative analysis; data mining/preparation, report design and development; data visualization).


• Ability to understand business processes, including the identification of inefficient activities and performance metric monitoring.


• Strong communication skills with the ability to interpret and present data analysis in an effective manner.


• Strong computer skills including MS Office, SQL, and Tableau.


• Prior experience in program evaluation preferred and is a plus.


• Ability to work independently with minimal direction.


• Ability to manage competing priorities and produce complete deliverables within set deadlines.

Covid-19 Vaccination Policy

To ensure a healthy and safe work environment, all SCAN employees will be required to be fully vaccinated by January 1, 2022. Generally, you are considered fully vaccinated 14 days after receiving the last dose, as recommended by the manufacturer, of a vaccine that has been authorized by the FDA for use in the United States, including vaccinations that have been approved pursuant to an Emergency Use Authorization. If fully vaccinated outside of the United States, the vaccination must be listed for emergency use by the World Health Organization (WHO). If you cannot receive the vaccine because of a disability/medical reason or sincerely-held religious belief, you may request an accommodation to this requirement by . Learn more about the COVID-19 vaccination here -

What's in it for you?

• A competitive compensation and benefits program


• An annual employee bonus program


• Robust Wellness Program


• Generous paid-time-off (PTO)


• Ten paid holidays per year, plus 1 additional floating holiday


• Excellent 403(b) Retirement Saving Plan with employer match


• Robust employee recognition program


• Tuition reimbursement


• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employee will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)