Broker Relations Manager

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Job description

Broker Relations Manager - Los Angeles

Salary: Salary base dependent upon experience

Bonus: Uncapped (based on meeting Monthly, Quarterly and Annual sales targets)

About Second Home

Second Home is a global creative business with a social mission to support entrepreneurship, creativity and job creation. We launched in London in 2014, and we have so far raised over $75 million to help us scale our work around the world.

We operate spectacular workspaces and cultural venues in London, Lisbon and Los Angeles - bringing together diverse companies and people. As we firmly believe: good things happen when different people, ideas and industries come together.

Social impact is at the core of our values. For example: local community groups can use our meeting rooms free of charge - and our cultural program is open to everyone, not just Second Home members. Over 15% of teams based at Second Home are non-profits and social impact organizations - including Snap Foundation, GOOD and 826LA. We also run our own community programmes like Libreria's Language Labs.

Enterprise Sales - Job Description

We're looking for the right candidate to fill a newly created role of Broker Relations Manager to help drive the business development of creating a new broker network for current and new Second Home Los Angeles sites. This person would also schedule broker events, outings as well as conduct tours on new leads.

As we surface from lockdowns in our three key cities (LA, London and Lisboa), our business objective is to rebuild our diverse community and have our sites full again as quickly as possible.

Second Home has many rich stories to tell - from our values, to our community of incredible members, our commitment to biodiversity, as well as the social impact we make in the neighbourhoods we call home. This role offers a fantastic opportunity to make a real impact on the business as we re-launch after the pandemic.

Key Responsibilities include:

Where do you fit in? Well, we need a Broker Relations Manager who will work alongside the Membership team and manage our Broker journey.

This is an important role in the Second Home team. We would love to meet a charismatic, passionate person who is inspired by Second Home and its mission and would be driven to share this and to grow with us.

This role looks like this:

• Second Home memberships journey: be the face of the Second Home Broker journey; be a hub of information, charisma and passion who can bring Second Home to life.
• Broker sales: lead on client relations and manage introductions & tours to prospective members for our creative community
• Broker negotiations: understand members needs and skillfully educate and negotiate to secure new membership sign ups
• Broker introduction: liaise with new members and relevant Second Home teams to ensure the smooth transition of incoming & outgoing members
• Head of Terms: manage the process of agreed and signed contractual agreement with members
• Membership changes: know your members, listen & learn every day and handle membership changes as they shift, grow and reshape to ensure they get the most of Second Home
• Studio Management: companies grow in our community; having a strategic outlook on where each company can comfortably sit, fit and grow, while others join, is imperative
• Events & Marketing: be the Salesforces guru, grab all relevant member data and feed to our events & marketing team
• Membership Acquisition: As part of the Membership team, you'll network, mingle and attend events to build towards our membership pipeline
• Organization: attend weekly Membership meetings
• Content creation: create member bios and help with the content for other collateral alongside our designers to make sure each new potential member knows what Second Home feels like
• Improving: recording real-time and up-to-date feedback loop on what worked and how we can increase our pipeline of members.
• Creative thinking: consistently re-evaluate and improve relevant processes in place to deliver an enhanced member experience e.g. develop and maintain a system for how we capture new lead information at reception

The ideal candidate will:

• Have 5 years' experience in Broker/Enterprise sales for co-working.
• Have Top-tier broker experience.
• Have a track record of selling tenancies contracts with large teams of 20+.
• Excellent organizer, know how to get the best out of your time.
• Be a beacon of enthusiasm and liveliness, breath the Second Home mission and make it infectious.
• Be open-minded, innovative and entrepreneurial, with initiative. Grasp change be driven for improvements and an ability to build business from scratch.
• Be quick to understand and adopt Second Home's vision and future growth strategy, having the skills to add value from day one.
• Naturally, adhere to the Second Home credo - pay attention, pay it forward, never cut corners and strive to leave everything better than you found it.

This is a mid level role. The salary on offer would depend on your experience.

Looking forward to hearing from you!

Benefits

Health insurance

Generous Paid time off

401(k)

Dental insurance

Vision insurance

Professional development assistance

Second Home provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, or any protected status in accordance with applicable federal, state, and local laws. Second Home complies with applicable state and local laws governing nondiscrimination in employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.