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Business Process Consultant

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Logic20/20 Inc.

2021-12-03 13:00:03

Job location Los Angeles, California, United States

Job type: fulltime

Job industry: Consulting & Corporate Strategy

Job description

Job Description

IN A NUTSHELL

Our Strategy & Operations team is looking for a seasoned Business Process Engineer to help develop an operating model for a service desk, including the tracking, governance, communications, SLAs, and staffing model. Your project team will be designing a scalable, repeatable listening program to receive field feedback, track the success of programs, and optimize experiences for field sellers and client partners. You will be interacting with high-level leaders as this operating model will impact people all over the world. Youll also have a hand in building communities and constructing a framework for engagement that will directly impact the companys bottom line as well as its culture.

In this role, youll take on the mission of growing business, managing engagements, and ensuring client satisfaction. On any given day, youll be designing, developing, and deploying deliverables while managing workflows with analysts, structuring dynamic solutions based on client needs and feedback, and crafting communications with stakeholders. Along the way, youll also support clients and consultants to ensure delivery quality and professional growth. If you enjoy wearing multiple hats and working with fun people in a fast-paced environment, this could be the perfect opportunity for you.

ABOUT THE TEAM

The Logic20/20 Strategy & Operations team brings together people, processes, and technology to build solutions that propel businesses towards a goalwhether thats accelerated growth, a better customer experience, or happier employees. Working with a diverse team of consultants and project managers, youll have the chance to make a difference in how companies develop new products, protect their customers privacy, drive cultural change, and more. When the big decisions are being made, youll have a seat at the table to contribute your unique perspective and ideas. When its time for the team to roll up their sleeves, youll put your talents to work while broadening your horizons and learning new skills.

ABOUT YOU

* You have a passion for business, an eagerness to learn new things, and a strong work ethic
* You have experience in structured professional services organizations
* Youre gifted with an entrepreneurial flair and take pride in your work
* You have a broad delivery capability that spans strategy, technology, and/or business
* You can be flexible and juggle multiple projects in a fast-paced environment
* Youre a pro at managing client expectations regarding scope, schedule, budget, and satisfaction
* You can anticipate risks, recommend mitigations, and identify issues while managing effective outcomes
* You enjoy mentoring junior consultants

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