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Director of Customer Experience
CyberCoders
2021-12-03 13:34:23
Los Angeles,
California,
United States
Job type: fulltime
Job industry: Executive Positions
Job description
Director of Customer Experience
CyberCoders, Inc is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
CyberCoders will consider for Employment in the City of Los Angeles qualified Applicants with Criminal Histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.
Job Title: Director of Customer Experience
Job Location: Remote
Salary: $180-200k + Bonus, Benefits
Requirements: SaaS, Bachelors or better, 10+ years Customer Service, Leadership
We are a mid-sized SaaS company looking for a Director of Customer Experience to join our fast growing, ambitious team! We are a top provider of supply chain management, cloud-based solutions for the food industry.
What You Will Be Doing Job Location: Remote
Salary: $180-200k + Bonus, Benefits
Requirements: SaaS, Bachelors or better, 10+ years Customer Service, Leadership
We are a mid-sized SaaS company looking for a Director of Customer Experience to join our fast growing, ambitious team! We are a top provider of supply chain management, cloud-based solutions for the food industry.
Lead and develop the Customer Experience team of 10 to increase customer value by setting clear and accountable performance measures.
Drive customer adoption of Salesforce and our Knowledge Base for case resolution
Drive process improvements to better engage and educate customers.
What You Need for this Position Drive customer adoption of Salesforce and our Knowledge Base for case resolution
Drive process improvements to better engage and educate customers.
10+ years experience in customer service
5+ years supervisory experience
SaaS background
Bachelors or Masters in Business Admin or related field
Google Workplace, Salesforce, MS Office knowledge
Good Verbal and Written Communication
5+ years supervisory experience
SaaS background
Bachelors or Masters in Business Admin or related field
Google Workplace, Salesforce, MS Office knowledge
Good Verbal and Written Communication
So, if you are a Director of Customer Experience with saas experience, please apply today!
Applicants must be authorized to work in the U.S.
CyberCoders, Inc is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
CyberCoders will consider for Employment in the City of Los Angeles qualified Applicants with Criminal Histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.