Help Desk Technician - Level II

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Job description

Location: Los Angeles office (currently hybrid schedule)

Start Date/Timing: Immediate hire

DUTIES AND RESPONSIBILITIES

• Initial point of contact for customers seeking technical assistance on site and remotely.
• Perform troubleshooting steps, to both on site customers and those located in remote offices.
• Build out and deploy Windows PCs and notebooks.
• Installation and maintenance of hardware and software.
• Printer and Copier maintenance.
• Assist with resolving a wide range of IT issues, including networking, and applications.
• Installation and/or relocation of IT equipment, including PCs, Monitors, Printers, Copiers and server room equipment. (Heavy lifting of IT/Computer Equipment Required)
• Able to maintain records, document, and manage tickets through Help Desk ticketing system.

SKILLS/EXPERIENCE

• 4+ years customer support/help desk experience
• Knowledge and experience with Windows 10
• Knowledge and experience with Microsoft Office 365
• Knowledge and experience with Azure
• Knowledge and experience with Active Directory and group policies
• Knowledge and experience with iphones
• Knowledge and experience with VDI
• Experience with detailed documentation and ticketing
• Ability to work independently and communicate clearly
• Must possess strong troubleshooting skills.
• Ability to prioritize and handle multiple projects simultaneously.
• Willingness to learn new systems and skills.
• Ability to define problems, collect data, establish fact, and draw valid conclusions.
• Outstanding customer service skills and time management skills.
• Effective communication skills, both written and verbal.
• Displays a high-level of enthusiasm for work, professional conduct, ethics, works well in a team environment and presents themselves professionally.
• AA, BS/BA in IT, CS, or related fields, or Relevant experience and Industry Certifications

Employment with the company is contingent on the applicant being able to provide proof of eligibility to work in the United States at the time of hire.

Kayne Anderson is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.