Information Technology Technician

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Job description

General Description: We are seeking an experienced IT Help Desk Technician, part-time or full-time, to support and troubleshoot day-to-day technology issues of our employees, including but not limited to desktop applications, custom applications, and computer hardware.

Schedule: 10-20 hours a week, flexible time (onsite required - first three months)

Where: Mission Hills, CA

As an IT Help Desk Technician you will:

• Respond to hardware and software support issues from employees for Microsoft Office applications (Word, Outlook, PowerPoint, Excel), Phone/Voicemail, Printers, Mobile devices etc.
• Set up and configure new computers
• Install application software
• Ensure security and privacy of networks and computer systems
• Set up/remove user accounts on systems (network, email, phone, security, etc.)
• Maintain (patches, updates and fixes) software used on desktop systems including OS, anti-virus and malware protection
• Track and update IT inventory
• Work with vendors to help resolve technical issues
• Perform miscellaneous related duties and other duties as assigned

Successful candidates will possess:

• Excellent interpersonal, verbal, and written skills
• Excellent diagnostic and problem solving skills
• Ability to problem-solve and think creatively
• Experience using Windows 10, and Office 365
• Experience with ActiveDirectory
• Experience with Cloud Based phone systems a plus
• Ability to work collaboratively and independently on assigned duties
• Ability to multi-task and prioritize assignments.
• Strong Customer Service experience
• IT Support a plus
• Certificate or Diploma from a Technical School a plus

Note: Successful candidates will be required to take an IT test to determine if their background experience fulfills the needs for this position.

Benefits: Benefits for part-time JNCS employees include: Paid sick leave, vision & Aflac insurance, paid allowance for cell phone use, mileage reimbursement, paid CPR & First Aid training, matching 403b plan, and on-the-job training.