Retail Service Specialist

Company: Retail (Eyewear)

Position: Retail Service Specialist

Employment: Full-Time, Direct Hire

Pay Range: $15.50-17.50/h

Benefits: Health/Dental/Vision Insurance, 401K

Work Location: Los Angeles area (Torrance, Sherman Oaks, or Arcadia)

General Position Summary

Assists customers in selecting, ordering and fitting eyewear under the supervision of Dispensing Optician; provides a high level of customer service in accordance with company standards; fosters good relations between team members; and provides support as requested by the Dispensing Optician, the Assistant Store Manager, and the Store Manager.

Essential Job Functions

To successfully perform this job, an individual must be able to accomplish each essential function satisfactorily. Reasonable accommodations will be provided to enable individuals with disabilities to perform these essential functions.

Operations & Service Management

• Evaluate the customer's prescription and visual requirements to recommend specific lenses, lens coatings, frames, and features as appropriate for each customer.
• Provide direct support to customers in selecting, ordering, fitting, and adjusting eyewear; taking facial measurements (including measuring pupilary distance, temple length, bridge, eye size, optical centers, and bifocal placement); taking facial measurements; and ensuring that eyewear meets facial measurements and optical prescriptions under the supervision of the Dispensing Optician.
• Welcome customers in a prompt and friendly manner; maintain a pleasant and professional demeanor when

performing job duties, especially when interacting with customers.

• Perform sales activities including providing customer assistance, processing payments, sales, and

returns, and responding to customer inquiries.

• Inform customers of the store's return and replacement policy, product and pricing information, warranty, and the proper use and care of eyewear.
• Attend regular staff meetings with Store Manager and Assistant Store Manager to understand company

announcements and daily sales goals.

• Attend mandatory training and fully understand contents in order to provide excellent customer service in

accordance with company standards.

• Maintain records of customer prescriptions, orders, payments, and other patient or business records in

compliance with company policy and applicable privacy laws concerning patient information.

• Assemble eyeglasses by cutting and edging lenses, and fitting lenses into frames.
  

Other & Miscellaneous

• Assist the Customer Service Center as appropriate to respond to customers' e-mail inquiries and calls

regarding the retail store, complaints, and product information.

• Maintain and organize product inventory on the sales floor and in warehouse storage.
• Perform retail cashier duties.
  

Requirements:

• High school diploma or equivalent GED
• Previous retail and customer service experience
• Previous sales or cashier experience preferred
• Must be responsible, reliable, and punctual
• Must be able to work flexible hours including weekends

To apply, please email resume to