Senior Desktop & Network Technician -

---

Job description

Senior Desktop & Network Technician - for prominent global law firm in Los Angeles, CA. This position is responsible for daily support of desktop/network hardware/software functions for end user. This position is user problem resolution focused, and requires exceptional customer service, outstanding interpersonal communication skills, technical knowledge, and PC/Laptop expertise. This position also requires some network and server expertise.
Duties include:
• Setup/teardown of AV for meetings and coordination with conference scheduling team.
• Configures/deploys desktop hardware and software including laptops, printers, hand held devices.
• Performs miscellaneous technical support tasks and special technical projects as assigned by Information Technology Services management.
• Troubleshoots Citrix and VPN remote access, as well as occasional work with network switches and server based tools.
• Maintains network switch, router, server, phones, and desktop hardware and software directly or through equipment manufacturer warranty.
• Must be conversant and knowledgeable on a user level with all standard office applications.
• Must be conversant and knowledgeable on ITS policy.
• Stand up and one-on-one training as required.
• Maintains specialized knowledge in the information technology area. Improves user's learning experience and teaches the best use of our systems.
• Responds to help calls, diagnoses and resolves desktop hardware and software problems reported by end-users or through the Help Desk in a timely manner.
• Performs rollouts and conducts end-user training of new software applications as needed.
• Maintains departmental records and submits required paperwork/reports.
• Provides effective client service and remains calm and focused in pressure situations.
• Escalates technical issues timely and appropriately.
• Successfully sets priorities, performs tasks in an orderly fashion, and meets time deadlines.
Position Requirements:
• Minimum five years experience in a desktop PC maintenance position, preferably in a law firm.
• Experience in troubleshooting and repairing DELL/Lenovo PCs and HP Laser printers in a network environment.
• Thorough understanding of current PC operating systems, hardware configurations, and peripheral hardware.
• Knowledge of Deltaview, iManage, Unity preferred.
• Demonstrates good written and oral communications skills and communicates effectively.
• Works effectively with third party vendors to support the LA office infrastructure.
• Stays current with changing priorities, willing and able to take on new tasks and responsibilities and learn new technology.
• Ability to work in confined spaces, lift up to 50 pounds, and use various hand tools.
• Familiarity with the Firm Standard Operating Systems and software (Win10 Workstation, Office 2016, Windows 2k12/2k16 server, Exchange 2013, Cisco Call Manager 11.5 etc.)
• Experience maintaining Cisco network switches and routers, and HP servers preferred. Two years post-secondary education in computers or equivalent work experience.
• Microsoft Certified Professional preferred

<!– job description page –>