Strategic Partner Manager

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Job description

About The Team

The Outside Account Management team develops DoorDash partners to capture engagement, growth, and performance on our platform. We define success and build a plan to reach new heights, while accommodating the variable needs of our partners.

About The Role

Partner Managers lead the relationship with merchant partners on an ongoing basis. You will upsell incremental services to our existing business owners. You will help their businesses accelerate to new levels, hold periodic business check-ins, improve merchant operations, troubleshoot product-related bugs, recommend marketing strategies, and ensure high levels of satisfaction and retention. You will report into Senior Manager, Regional Partner Strategy on our Strategic Partner Management team.

You're excited about this opportunity because you will…

• Manage merchant relationships across your region, while building towards business goals
• Present quarterly business reviews that highlights wins and opportunity areas for your merchant accounts
• Minimize churn and redirect our partners to opportunities of expansion, using DoorDash products
• Use data to test daily operational processes to keep our merchants efficient
• Work with our Product, Operations, and Sales teams to ensure merchants have the best possible experience when using our platform
  

We're excited about you because…

• You have 3+ years of experience in a client-facing sales / account management role or related experience
• You empathize with customer needs and adapt to meet their unique goals resulting in an increase in customer satisfaction, retention, and product adoption
• You are a thoughtful, merchant first thinker who can create data-driven recommendations
• You have knowledge of Excel (can maintain complex spreadsheets) / Google Sheets (can maintain complex spreadsheets)
• You navigate sales tools with ease (Salesforce, Outreach, Sales Navigator, Google Apps)
• You manage a book of business, with clients in small to mid-sized markets
  

Why You'll Love Working at DoorDash

• We are leaders - Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies.
• We are operators - We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.
• We are learners - Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.
• We are one team - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
  

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. Read more on the DoorDash website, the DoorDash blog, the DoorDash Engineering blog, and the DoorDash Careers page.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users-from Dashers to Merchants to Customers.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

If you need any accommodations, please inform your recruiting contact upon initial connection.