General Manager

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Job description

Description:

The General Manager will be responsible for the oversight of gym operations to ensure an exceptional Judgement Free member experience as well as a financially successful club. The General Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Essential Duties and Responsibilities for General Manager

• Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Cleaners.
• Continued training of staff in all sales areas including info calls, touring and rate presentation.
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
• Managing all day-to-day operations.
• Enforcing all PF policies and procedures.
• Provide leadership within a team to set achieve club goals.
• Determining and improving weak areas of the club.
• Driving and growing club sales using sales skills and training.
• Staff Management
• Schedule staff and ensure all shifts are covered.
• Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.
• Administration and processing of all weekly/bi-weekly employee payroll.
• Resolve employee issues or concerns.
• Following up with and holding all staff members accountable.
• Manage disciplinary/termination activities.
• Involved in all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Ensure prompt opening/closing of gym.
• Oversee cleanliness and maintenance of facility
• Cleaning all assigned areas of the club including creating a priority cleaning list and delegating properly to the employees
• Ensuring club is more than ready for monthly club inspections and unannounced corporate visits
• Communicate with overnight cleaning team and expect to do overnight inspections from time to time
• Ensure safety of employees, members and club property.
• Determine and communicate equipment repair in Fitness EMS in a timely manner.
• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
• Authorize expenditures and refunds. Prepare deposits.
• Prepare all HR related forms and send to Payroll.
• Track club and employee statistics and reports (weekly, monthly, annually).
• Running and evaluating all reports and statistics.
• Keep tour % at or above 80%.
• Ensure success in various metrics, including but not limited to:
• EFT Growth
• BCM%
• Secondary Billing %
• GEK and Merchandise Sales
• NPS Score
• BER Score
• Other tasks as assigned.
• Ensure nightly closing paperwork is correct and sending it to closings email.
• Deposits made weekly should be checked each day to ensure accuracy
• Hours: Monday - Thursday - 9am - 7pm. Friday - 9am - 3pm.
• Communicate variances with your Regional Manager

. Requirements:

• Superior customer service skills, preferably in the fitness industry.
• Experience working as an Assistant Manager at Planet Fitness.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

PI