Operations Analyst

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Job description

Join a leading fintech company that's democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work. We are proud of the competitive products and company culture we continue to build and have been recognized as:

* Glassdoor Best Places to Work 2020
* TIME100 Most Influential Companies 2021
* Fortune Best Workplaces in Financial Services & Insurance™ 2021 and Fortune Best Workplaces for Millennials™ 2021

We're growing and looking for...

We continue to hire Robinhoodies at a rapid pace to drive this journey, and with that growth comes necessary change. We're seeking culture builders and curious thinkers looking to co-author the next chapters of our story. We're in build mode, majorly expanding our team while also growing up as a company. Joining now means helping shape our structures and systems, then taking part as we launch into our ambitious future.

Check out life at Robinhood on The Muse!

About the team:

The Brokerage Analytics team at Robinhood is responsible for supporting the introducing broker functions by helping it scale operationally. Our mission is to deliver an excellent end-customer experience and mitigate firm risk while supporting cutting-edge brokerage and financial products. As a Brokerage Analytics Associate, you'll be responsible for identifying and tracking key metrics that drive Robinhood's business lines and middle office operations, risk and compliance teams. You'll use data to craft recommendations for new products or tooling and advise leadership on operational strategy, consult with cross-functional partners on operational needs, build new tools for the brokerage operations department, advise on department-level decisions, consult on workforce management, and report on the health of Robinhood's middle office operations. This role will be critical to identifying, consulting, and building the infrastructure to effectively run Robinhood's introducing broker-dealer.

Your day-to-day will involve:

* Build and Identify Brokerage Operations metrics and share with stakeholders in the form of easily digestible dashboards via technology tools such as Looker, Python.
* Build tools to help empower our stakeholders to drive key operational outcomes using tools such as Django, React
* Perform root cause analysis to identify key areas of improvement in our operational processes.
* Partner with data and engineering teams to build out the infrastructure to track key business metrics
* Help identify and assess emerging risks, and advise on mitigation strategies
* Aggregate data for incident response, regulatory inquiries, and other course-of-business happenings
* Work closely with our engineering and product teams to launch, improve, de-risk, and scale Robinhood's products and systems
* Ensure data requirements for operations teams are met when launching new initiatives or products
* Identify and analyze data and produce digestible reports that assess performance and ultimately improve processes
* Forecast staffing needs for growth, new processes, and new product launches

About you:

* Passion for Robinhood's products and our mission to democratize finance for all
* Ability to learn quickly, think critically, and apply problem-solving skills to resolve issues and implement process improvements
* Strong analytical skills
* Long-term thinking; ability to identify and mitigate risks proactively
* Bachelor's Degree in Economics, Engineering, Math, Business, Finance or similar field
* Excellent working knowledge of SQL, Python, and Looker
* 5-10 years of qualifying experience in a professional data analysis capacity
* Strong communication skills; bias for collaboration

Bonus points:

* Strong Robinhood product knowledge
* Quantitative finance skills
* SIE, Series 7, Series 63, Series 57, Series 24
* Experience in retail brokerage operations
* Undergraduate degree in CS
* Experience with React
* Masters degree in quantitative discipline

We're looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you're ready to give 100% in helping us achieve our mission-we'd love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please visit rbnhd.co/applicant-privacy.

Robinhood's benefits include generous time off, 401(k) participation with employer match, comprehensive health coverage, a health savings account (HSA), wellness benefits, backup childcare and education stipends (all benefits are subject to applicable taxes and based on eligibility).