Business Analyst - GTM, Sales Ops

We are the Gen-Next technology solution provider, solving complex business problems. We assist our happy customers across all spectrum to reimagine their business processes and navigate their digital journey. Our out-of-the-box solutions continue to bridge the gap between ideas and reality, delivering impact through connected data, architecture and experience.

WE ARE ENQUERO - DIGITALLY TRANSFORMING businesses since 2014!

Excellence with Enquero

We are a vibrant and a ridiculously norm-challenging bunch with increasingly diverse teams across the globe. Our open culture enables easy ideation, innovation and delivery. Our voracious appetite for knowledge makes growth organic to us.

If you have a passion for problem solving and quirkiness doesn't scare you, come be a part of our rapidly growing company. Oh! we do have a life outside work as well.

As a Senior Consultant in Enquero's Enterprise Applications unit, you will analyze business processes, pain points, as-is system functionalities to provide recommendations on addressing business challenges. You will leverage your experience in managing the development life cycle and administration cadence of mission critical systems used by the business to drive operating activities. You will analyze user requirements, procedures, and problems to automate, and provide suggestions to improve existing system capabilities, workflow, and scheduling limitations.

You are expected to analyze and recommend commercially available software and/or open source technology solutions based on business need. You are expected to develop a deep understanding of the functional processes and underlying technology options. The ideal candidate is a solutions-oriented, dynamic team player who will operate as a technical and process thought leader as well as strong business analyst and advisor. Your demonstrated ability to consistently achieve this while continuing to improve your knowledge and skills will define success for your role.

• Work in an agile environment, with cross-functional, geographically dispersed teams to improve, define and manage new business processes and help develop overall technology solution design.
• Assess existing processes and make improvement recommendations based on customer experience, cycle time and risk/reward analysis.
• Work on problems of diverse scope, develop solutions to technology challenges and deliver the requirements before the deadlines.
• Coordinate meetings with clients, document and distribute meeting minutes, ensure actions items are completed on time, communicate project status, escalate issues to management as appropriate.
• Support teams through all phases of the project including knowledge transition phase.
• Embrace new technologies and work with various tools and technologies to achieve desired functionality and adhere to industry standards, principles and practices
• Be an individual contributor or mentor/lead small teams on client engagement teams, working under the supervision of a Lead Consultant/Principal Consultant, to develop work product, lead specific project initiatives, and act as a subject matter expert on consulting projects.
• Contributing to your BU/Practice by
  • Documenting your learnings from the current work and engaging in the external tech community by writing blogs, contributing in Github, Stack overflow, meet-ups/conferences etc.
  • Keep updated on the latest technologies with technology trainings and certifications
  • Actively participate in organizationlevel activities and events related to learning, formal training, interviewing, special projects as assigned.

Responsibilities

• Collaborate with Sales, Product, Pricing & Packaging, Customer Success, Revenue Operations & Finance leaders to translate their desired business outcomes into scalable processes, requirements & solutions
• Leverage business knowledge & expertise to identify gaps and recommend process improvements
• Facilitate discovery workshops to refine expected business outcomes & align on requirements
• Analyze and document requirements.
• Influence and gain alignment with key stakeholders on solution implementation
• Drive the solution redesign or greenfield implementation of CRM or CPQ applications
• Drive business requirements workshop with cross-functional team
• Clearly define problem statements, develop solution options, and present recommendations to key stakeholders to drive consensus
• Present solution design to executive leadership
• Deliver innovative solutions that will scale and reduce our tech debt footprint

Basic Qualifications

• 10+ years experience implementing CRM applications in high technology/subscription software organizations
• Deep understanding of GTM processes and Sales operations
• Experience in documenting business processes, identifying gaps and process improvements
• Experience in Salesforce Sales Cloud, overall salesforce ecosystem is preferred but not mandatory
• Experience with enterprise system implementations for global companies.
• Expert on Lead to Order business processes
• Attention to detail with the ability to analyze and solve complex problems
• Experience in working on an agile scrum team

Preferred Qualifications

• Bachelor's Degree or master's degree in computer science and/or in Business Administration
• Creative problem solver
• Excellent team player able to work with global cross functional teams
• Excellent written & verbal communication skills