Associate

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Job description

We believe that working at Goodwill is more than collecting a paycheck. We are a mission driven and diverse nonprofit organization that values safety, belonging and learning in the workplace. We invest in our employees through training and creating opportunities for advancement. Through a combination of on-the-job and skill-based training, you will have an opportunity to develop marketable skills that will serve you at Goodwill and beyond. Most importantly, we are in the business of people and believe people deserve second chances. Invest in yourself and a new, rewarding future. Apply for a position to join the Goodwill team today.

Under the direction of the Store leadership, the Associate provides excellent customer service, maintains a clean, safe and pleasant work environment, and works in an accurate and efficient manner to reduce waste, improve sales and reduce expenses.

RESPONSIBILITIES

* Participate in all training activities to acquire skills on the job
* Learn and apply company policies, procedures and guidelines to complete assigned duties
* Participate in the effective merchandising of assigned areas
* Work to improve delivery of customer service in the store and processes and practices that will continually enhance the shopping experience.
* Assist in the visual presentation of the store as directed, including window displays, rack signing and sizing and accessorizing
* Accurately and efficiently runs the POS system; adhere to all cash handling guidelines and POS operating procedures.
* Help reduce all elements of loss and shrinkage with special attention to deterring theft and reporting suspicious activity when appropriate

QUALIFICATIONS & EXPERIENCE

* Previous retail and customer service experience preferred

KNOWLEDGE, SKILLS & ABILITIES

* Read and write English proficiently, or have enrolled in and are on track to successfully complete an approved ESL program
* Basic mathematical skills
* Ability to work respectfully and cooperatively with diverse group of individuals from a variety of educational, social and economic backgrounds
* Respects and has knowledge of cultures, ethnicities, gender, sexual orientations and age groups other than one's own, able to work effectively with all
* Follow workplace quality and safety standards and contribute to a culture of safety
* Receptive to feedback, willing to learn and embrace continuous improvement
* Strive for high customer satisfaction, going out of the way to be helpful and pleasant
* Familiarity with or ability to gain proficiency with cashiering system

PHYSICAL REQUIREMENTS

* Able to consistently lift a minimum of 35 lbs.
* Able to stand on hard surfaces for an extended period

"Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records."

ABOUT THE ORGANIZATION

Today, Goodwill San Francisco, San Mateo and Marin stands as the original social enterprise model with 20 popular retail locations, 26 donation sites and a thriving eCommerce shopping platform. A beloved and trusted community resource, Goodwill serves the region's neediest neighborhoods by providing critical job training and support services that transform the lives of thousands of individuals and families through the power of work.

Department: Retail

This is a part time position

Pay Rate: