Executive Communications, Manager (Human Resources Programs)

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Job description

At Blue Shield of California we are parents, leader, students, visionaries, heroes, and providers. Everyday we come together striving to fulfill our mission, to ensure all Californians have access to high-quality health care at a sustainably affordable price. For more than 80 years, Blue Shield of California has been dedicated to transforming health care by making it more accessible, cost-effective, and customer-centric. We are a not-for-profit, independent member of the Blue Cross Blue Shield Association with 6,800 employees, more than $20 billion in annual revenue and 4.3 million members. The company has contributed more than $500 million to Blue Shield of California Foundation since 2002 to have a positive impact on California communities. Blue Shield of California is headquartered in Oakland, California with 18 additional locations including Sacramento, Los Angeles, and San Diego. Were excited to share Blue Shield of California has received awards and recognition for LGBT diversity, quality improvement, most influential women in corporate America, Bay Areas top companies in volunteering & giving, and one of the worlds most ethical companies. Here at Blue Shield of California, were striving to make a positive change across our industry and the communities we live in Join us!

Description:

Blue Shield of California's mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price. We are transforming health care in a way that truly serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve. Our comprehensive approach to diversity, equity, and inclusion combines a focus on our people, processes, and systems with a deep commitment to promoting social justice and health equity through our products, business practices, and presence as a corporate citizen.

Blue Shield has received awards and recognition for being a certified Great Place to Work, best place to work for LGBTQ equality, leading disability employer, one of the best companies for women to advance, Bay Area's top companies in volunteering & giving, and one of the world's most ethical companies. Here at Blue Shield of California, we are striving to make a positive change across our industry and the communities we live in - join us!

Your Role

The Communications, Citizenship and Reputation team advances our company's reputation and better serve our employees, members and providers. The Executive Communications Manager (Human Resources Programs) will report to the Senior Manager, Executive Communications (Human Resources Programs). In this role as an individual contributor, you will partners with key stakeholders to design and implement communication strategies, plans and programs that create clarity, confidence and connection to Blue Shield of California's mission and goals, and promote our reputation and brand internally.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Work

In this role, you will:

• Develop and implement a communication strategy for key executives and business stakeholders to forward business goals
• Develop and manage editorial calendars and/or production for various internal communications and events
• Manage content on our company intranet (Shield Central)
• Develop new and creative ways to deliver internal messages
• Develop message platforms; writes edits and produces internal communication messages on key issues
• Support and build employee engagement through storytelling and creative campaigns
• Drive communications in areas across Human Resources including Learning and Development, Wellness, Total Rewards, annual surveys, and others.
• Partner with the Senior Manager of HR Programs to develop and implement strategies, campaigns, and collateral
• Support annual processes and programs such as Open Enrollment, performance management, rewards and recognition, technology implementations, and business transformation
• Partner across business units and functions to develop campaigns and tell our story through various media, including video, social and events

Qualifications:

Your Knowledge and Experience

• Requires a bachelor's degree or equivalent experience
• Requires at least 7 years prior relevant experience, including 3 years of management experience gained as a team leader, supervisor or project/program manager
• Expertise in Human Resources areas talent and leadership, learning and development, awards and recognition, diversity and inclusion and others
• Proven ability to understand clients' communications needs and make strong recommendations; solid experience creating communications briefs and plans
• Outstanding writing skills with ability to capture the executive's voice and elevate their content and presence; ability to simplify complex content and write in a clear, succinct, engaging format that adapts to different audiences
• Strong organizational and project management skills with ability to develop and execute multiple end-to-end programs concurrently and with little oversight
• Exceptional interpersonal communication skills and senior client relationship management experience
• Demonstrated knowledge in managing organizational change, including culture shifts, technology transitions, office moves, and mergers and acquisitions.

Our Values

• Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short
• Human. We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes
• Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals