Program Director - Home Match - Alameda County

Job description

Home Match Alameda County helps communities meet three important goals: empowering aging community members to stay in their chosen homes; creating affordable places to live; and combating social isolation. We create affordable housing options for our local workforce, retirees and students while simultaneously preventing the displacement and/or homelessness of the elders in our community. Both groups benefit from a sense of community in the home.

We are seeking a dynamic person that desires to make a strong and meaningful impact in the Alameda County community with the crisis in affordable housing. Using your creative brain, you can problem solve and drive the program to reach it's goals. Using your tech and organizational skills, you will have all the tools needed to succeed and you must feel comfortable engaging with a diverse set of individuals, cultures, and circumstances.

Fluency in Spanish or Chinese is desirable and requires flexibility in hours including occasional evening and weekend work. Work is performed both on site in Alameda County office location as well as remotely.

Responsibilities

• Helping set and achieve annual goals and objectives
• Direct, support, and cultivate/mentor staff
• Develop and implement an outreach plan to promote the program in the community
• Lead the matching and home sharing process for a portfolio of program participants
• Conduct follow up mediation services as needed, to assist clients in maintaining a successful match
• Use creativity to determine effective new, online and offline methods of conducting outreach and engaging with Home Match participants
• Use online tools to track and analyze program data
• Continually seek opportunities to strengthen and/or expand the program and its impact
• Contribute to the sustainability of the program and working with the organization's Foundation

• Self-motivated, curious, results-oriented, and caring individual that works well independently and with a team
• Proven track record, meeting programmatic goals, building impactful partnerships, and securing funding or achieving a sales quota
• Organizational and time management skills, flexibility, and demonstrated experience in successfully managing all aspects of program operations
• Provide culturally competent services and work with a diverse set of individuals in an empathetic and non-judgmental manner
• Active listening, written, and public speaking skills (Spanish or Chinese is highly desirable)
• Proven track record in forming and maintaining relationships providing customer service with community-based organizations, community leaders, elected officials, and funders
• Adept with or able to quickly learn new technology systems and online platforms (with some assistance), such as social media, Google Drive, CRM, etc.

• We are open to a wide variety of backgrounds and generally are seeking someone who has 5-7 years' working experience, part of which could include education (e.g. a Bachelor's Degree from an accredited institution)
• Past roles could include outreach, fundraising, sales, business development, customer service, real estate, program coordination or management
• Established network in Alameda County, knowledge of affordable housing challenges and fluency in Spanish or Chinese is highly desirable
• Public speaking, problem solving and use of online tools and platforms

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