Sr. Manager, Corporate Real Estate

Job description

Blue Shield of California's mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price. We are transforming health care in a way that truly serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve. Our comprehensive approach to diversity, equity, and inclusion combines a focus on our people, processes, and systems with a deep commitment to promoting social justice and health equity through our products, business practices, and presence as a corporate citizen.

Blue Shield has received awards and recognition for being a certified Great Place to Work, best place to work for LGBTQ equality, leading disability employer, one of the best companies for women to advance, Bay Area's top companies in volunteering & giving, and one of the world's most ethical companies. Here at Blue Shield of California, we are striving to make a positive change across our industry and the communities we live in - join us!

Your Role

Reporting to the Director, Corporate Real Estate & Security, the role of Sr. Manager, Corporate Real Estate will manage Blue Shield of California's Headquarters in Oakland, California and a satellite office in San Francisco, California. This role plays a key role in developing, delivering and collaborating on all aspects of Facilities operations and projects. The Sr. Manager works in a highly collaborative role with a variety of personnel to ensure the effective integration of Facilities services with a focus of providing safe workplaces that meet the needs of the business. Drawing upon their knowledge and experience in a variety of disciplines, the Sr. Manager ensures all compliance and regulatory requirements are properly achieved, operational standards are met, a positive employee experience is provided, and maintains a secure and safe working environment for all employees, contractors and visitors.

Your Work

In this role, you will:

* Lead a team of internal and external staff that delivers day-to-day Facilities operations. Confirm all services are effectively delivered and facilities staff consistently provide positive and prompt response to all requests
* Manage service delivery pursuant to service contracts through effective contract administration, performing periodic / ongoing performance and financial reviews, conducting renewals and RFPs, and assuring quality of service. Vendor services include but are not limited to janitorial, mailroom and concierge services, conference room and event support, food and beverage programs, office moves, and suppliers providing general site, MEP and FLS maintenance. Serve as the primary liaison with property management at each leased facility and be available for afterhours on call support
* Develop and manage the execution of facilities preventive and corrective maintenance plans to ensure optimal performance. Maintain direct communication with management for all changes that affect safety, quality and/or operating conditions of a site
* Ensure space plans, occupancy information, and assigned neighborhoods are current utilizing space management software. Direct oversight of space utilization plans and the workspace hoteling program
* Plan, develop and implement new methods and procedures related to facilities maintenance to drive improvements, minimizing operating costs and reducing environmental impact
* Manages environmental health and safety procedures. These procedures include emergency action plans, disaster recovery, business continuity, employee safety, and other related procedures. Promote and lead on all aspects of safety including administering the Injury Illness Prevention Program (IIPP) by putting safety first and foremost. Responsible for managing periodic site inspections and risk assessments ensuring that all critical elements and gaps are reported and closed in a timely manner. Ensures facility compliance with all applicable local, county, state or federal regulations and industry standards
* Develop and manage operational and capital project budgets at multiple sites. Prepare monthly cost / variance forecasts against project milestones and approved site budgets
* Improve the team's overall Best Practices such as working to improve forms, checklists, processes, etc. Researches and implements new processes and technology to improve operational efficiency
* Manage and lead Facilities team members including hiring, advising, evaluating, training and mentoring. Build and manage a staff which works in a highly team-based, cross-functional and results-oriented fashion
* Limited travel outside of the San Francisco Bay Area

Your Knowledge and Experience

* Requires a minimum of 10 years working experience in facilities management with at least 5 of those years in a managerial role
* Requires a Bachelor's degree in business, management, facilities management, or an equivalent combination of education and work experience
* Extensive experience in developing and managing a service-oriented facilities organization is required. Management experience in hospitality / employee experience is strongly desired
* Requires demonstrated skills in people / team leadership and strategic planning
* Desired Certifications: Certified Facilities Manager (IFMA), Facilities Management Professional (IFMA), OSHA10 / OSHA 30
* Excellent interpersonal skills are required, including the being flexible, adaptable, and the ability to effectively communicate with all levels of the company and among vendor partners
* Analytic skills for the collation of data and the production of facilities management statistics as applied in a corporate setting is required

Our Values

* Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short
* Human. We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes
* Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals

Additional Information

* About Company:

o About Blue Shield of California: For more than 80 years, Blue Shield has been dedicated to transforming health care by making it more accessible, cost-effective, and customer-centric. We are a not-for-profit, independent member of the Blue Cross Blue Shield Association with 7,500 employees, more than $21 billion in annual revenue and 4.5 million members. The company has contributed more than $500 million to the Blue Shield of California Foundation since 2002 to have a positive impact on California communities. Blue Shield is headquartered in Oakland, California with 21 additional locations including Sacramento, Los Angeles, and San Diego.

o Our Benefits: At Blue Shield you can expect a comprehensive benefits program that offers choice and flexibility for our diverse workforce. These programs and resources include: Medical, Dental, and Vision plan benefits, 401(k) with employer match, paid time off (PTO), earned sabbatical time, paid nonprofit volunteer time, flexible work program, free online education, tuition reimbursement, a wellness reimbursement program, 12 weeks paid parental leave, and more.
* Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Please click here for further physical requirement detail.

* EEO Footer:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.

COVID-19 update: From the earliest days of the pandemic, Blue Shield of California has been unyielding in our commitment to putting the health and safety of our people, our members and our communities first. As a federal contractor and a health care company, Blue Shield requires all employees to be fully vaccinated prior to start date as a condition of employment and provide proof of vaccination status. Blue Shield will consider requests for medical or religious accommodation to this vaccination requirement prior to your start date

* Requisition ID: 21002RX
* Posting Date: Nov 10, 2021
* Schedule: Full-time