Membership Specialist (Palmdale)

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Job description

Job Details

Level
Experienced

Job Location
Palmdale Service Center - Palmdale, CA

Position Type
Full Time

Job Shift
Day

Job Category
General Business

Overview

Council Overview

Girl Scouts of Greater Los Angeles, a 501(c)(3) nonprofit, serves more than 43,000 girls in partnership with more than 20,000 volunteers from the diverse communities of Los Angeles County and parts of Kern, San Bernardino, and Ventura counties. Girl Scouts of Greater Los Angeles is the largest girl-serving nonprofit agency in the Los Angeles region, building girls of courage, confidence, and character, who make the world a better place.

The Mission Delivery division within GSGLA drives sustainable membership growth and council health by supporting our girls, volunteers, parents, and champions to fulfill the Girl Scout mission. Departments in this community are involved with the advancement of mission delivery strategies; driving the full lifecycle management of products, platforms, and program, both digital and physical; volunteer engagement, support, and training; cultivation of local partnerships that drive membership retention, recruitment, and relevancy. Mission Delivery works closely across all departments in GSGLA to provide an exceptional experience for our members and to ensure vibrant and sustainable growth of the Council across the Greater Los Angeles area.

GSGLA Values

Our core values represent how we behave on a day-to-day basis. These values are the specific behaviors that are expected, encouraged, and rewarded within our GSGLA culture.

1. INTEGRITY: We do what we say we are going to do. We strive for our highest quality work and commit

to doing what's right even when it's difficult.

2. CLARITY OF PURPOSE: We commit to and stay focused on the goals and priorities of GSGLA and hold ourselves responsible for keeping the girl at the center of everything we do.

3. ACCOUNTABILITY: We accept personal responsibility for our work, and we hold others accountable.

We can be relied upon and can rely on others. We commit to mutual understanding and mutual problem solving and embrace the necessary tough conversations.

4. RESPECT: We practice respect by caring for the worth of ourselves, others, the environment, property, and policies. We listen well and honor diversity in ideas without judgements.

Job Summary

The Membership Specialist is responsible for:

1. Retaining membership, by helping to ensure a positive volunteer and girl experience within assigned area
2. Community Organizing; building, training, and overseeing volunteer teams in assigned geographical areas to strengthen the member experience at a hyper-local level.
3. Providing Troop Leader Support; ensuring that volunteers feel supported by Girl Scouts, and confident in their ability to facilitate girl programming.
4. Acting as a council liaison between local volunteers and staff, ensuring that council strategic priorities are aligned at the volunteer service unit level.

Essential Duties and Responsibilities

Membership Retention:

o Is accountable for meeting or exceeding an annual membership retention goal for girl and adult members.

o In partnership with volunteers, manages member renewal campaigns.

o Provides excellent customer service.

o Identifies and implements solutions to encourage longevity in the Girl Scout program.

Community Organizing:

o Builds, trains, and supervises community-based volunteer teams (service teams) to ensure an equitable and fulfilling experience for girls and volunteers within each community assigned to.

o Supports the council's volunteer management system including the recruitment, screening, selection, placement, development, training, recognition, and re-assignment of volunteers.

o Works with service unit volunteers to ensure that their plans are in alignment with council strategic priorities.

o Prepares and provides a variety of reports to volunteers to assist with plans and in measuring progress.

Troop Leader Support

o Orient, mentor, and support new troop leaders through their first year.

o In partnership with volunteer service teams, develop and execute plans to ensure that all new leaders

feel comfortable, empowered, and supported.

o Assist troop leaders with parent/family meetings and first troop meetings (as needed/required)

o Assist with conflict management and conflict resolution.

o Provide support to all troop leaders by answering questions, providing resources, and connecting them

to the correct SME when necessary.

Council Liaison

o Provides ongoing support, supervision, and direction to administrative volunteers in assigned geographic areas by interpreting Girl Scouts of the USA and GSGLA council policies, standards, and procedures and by directing volunteers to additional support services.

o Ensures Girl Scouting is open to all girls and adults by delivering the Girl Scouts message of pluralism and diversity to members of the council.

o Acts as main point of contact to members in assigned area requesting council staff support.

o Responds to all requests of support in a timely manner.

o Documents and logs interactions with members and volunteers within assigned area in council CRM, ensuring a seamless customer experience.

o Provides problem solving and conflict resolution support when appropriate and in a timely manner.

o Serves as the main point of contact for service unit and troop volunteers.

o Promotes and assists with council programs, activities, public relations, and fund development

endeavors.

o Communicates information to volunteers in a timely manner, acts as a Subject Matter Expert as it relates to council policies, procedures, and priorities.

o Present council updates to volunteers at meetings.

o Hosts webinars, volunteer meetings, and trainings and needed.

Team work

o Works interdepartmentally to ensure Council goals are met.

o Works with cross-functional team to determine or develop innovative strategies to ensure the effective delivery of customer service to our members.

Skills / Experience / Other

Skill, Experience & Education

• Bachelor's degree or equivalent experience in lieu of education.

• Strong oral and written communication skills.

• Bilingual- Spanish/English preferred

• Strong human relation skills; ability to motivate people in small and large group settings

• Demonstrated ability to interact with members and the public and provide prompt and courteous customer service to all customers in person, via phone, written note, and email

• Demonstrated strong presentation skills

• Comfortable working in a fast-paced and frequently changing environment

• A demonstrated commitment to service excellence and customer satisfaction

• Able to pass a criminal background check.

• Subscribe to the principals of the Girl Scout Movement

• All employees of the Girl Scouts of Greater Los Angeles (GSGLA)must uphold the GSGLA Personal

Integrity and Professional Code of Conduct / Value statements

• Regular and prompt attendance required.

• Willingness to work a flexible schedule including frequent evenings and weekends.

• Ability to lift 25 lbs.

• Valid driver's license, access to reliable transportation, and proof of insurance.

Additional Organizational Requirements

• Subscribe to the principles of the Girl Scout Movement.

• Possess a positive attitude with strong work ethic, integrity and honesty.

• Must be flexible, adaptable and willing to thrive in an ever changing/fast-paced environment.

• Develop and maintain sensitivity to employee diversity in the workplace.

• Behave in ways that demonstrate respectful treatment of other employees, volunteers and girls.

• Practice pluralism and be inclusive with the services provided.

• Attend GSGLA signature events and certain other activities/events (including cookie cupboards, etc.) as assigned.

Physical Requirements

The incumbent is in a non-confined office-type setting in which he or she is free to move about at will. The environment for this position is mostly clean and comfortable but may include some minor annoyances such as noise, odors, drafts, etc. In the course of performing this work, the incumbent:

• Will spend time sitting, utilizing the computer.

• Will spend time standing/walking throughout the facilities.

• Must travel via personal vehicle or public transport to various facilities throughout the region.

Benefits / Other

GSGLA and its employees support an inclusive environment and values the individual traits, skills and talents of all staff, volunteers, girls, prospects, and donors. Employees of GSGLA receive a competitive slate of benefits and paid time off, including the closure of its offices the second and fourth Monday of every month. Full time staff are eligible to opt into plans that cover Medical, Dental, Vision, Life and even Pet Insurance, as well as a 403(b) plan.

Diversity, Equity, Inclusion, Access & Advocacy Statement
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