Senior Business Systems Analyst

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Job description

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.

This is a Stanford Health Care job.

A Brief Overview

The SR Business Systems Analyst helps the successful development of Stanford Health Care's digital patient portal, MyHealth. Working closely with resources from across the organization, the Analyst will support the operational execution, technical integration, and monitoring of digital initiatives by collecting and synthesizing quantitative data, monitoring the performance of our digital efforts, and promoting adoption by clinics and patients.

This position will implement, administer, and support assigned systems under the minimal guidance of senior members of the team. This position independently addresses issues and design decisions of moderate to high complexity with little or no supervision and delivers clear communication and documentation of complex concepts and issues related to applications, interfaces, data structures, and workflows across the organization.

The candidate will have an understanding of managing business operations within a health care environment and include, but not limited to, the following:

• Using statistical tools to interpret data sets, using analytics to produce diagnostic and predictive results, and preparing reports for executive leadership to effectively communicate trends and patterns supported by data.
• Collaborating with programmers and organizational leaders to identify opportunities for process and feature improvements, recommending system modifications and data governance policies.

Locations
Stanford Health Care

What you will do

• Provide tier-2 support of application incidents reported through the help desk; including 24/7 on-call coverage as required
• Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests
• Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk
• Implement changes using documented procedures that are compliant with the department's policies and procedures
• Work with and mentor junior staff members to document workflows
• Act as a technology subject matter expert and clearly communicate technical concepts in business terms between and across the different groups while influencing outcomes
• Perform a major role in complex software upgrade initiatives
• Lead small to medium complexity new software installations and enhancement requests
• Maintain up-to-date project documents for all initiatives that include technical details, user expectations, project goals, work effort, accountability, and deliverables
• Continually identity opportunities for functional and stability improvement in applications
• Identify system optimization and enhancements and collaborate with vendors and other ITS analysts in order to design and implement effective solutions
• Anticipate and resolve system problems
• Research issues and use independent analysis and judgment to produce solution options (including alternative solutions when necessary to address system limitations) to complex and/or controversial matters, including pros, cons, risks, benefits, costs, and unintended consequences
• Participate in and frequently facilitate/organize team and cross-team meetings and maintain appropriate meeting records

Education Qualifications

• BACHELOR'S DEGREE IN RELATED FIELD: COMPUTER SCIENCE, INFORMATION SYSTEMS OR A DIRECTLY RELATED FIELD OF ENGINEERING
• Master's preferred: analytics, science, engineering, math, business administration, health administration, public health
• Certification in relevant applications

Experience Qualifications

• Five (5) to Eight (8) years of progressively responsible and directly related work experience
• Prefer experience with 2 major implementations or upgrades

Required Knowledge, Skills, and Abilities

• Mid-level Microsoft Office skills.
• Excellent written, oral, instructional, presentation, and interpersonal skills. Highly self-motivated, directed, and action-oriented. Very strong customer orientation.
• Ability to analyze highly complex systems and workflows.
• Ability to conceive, plan, organize, coordinate, and manage the work of a major program within the department.
• Ability to engage actively in complex discussions, often on challenging and/or controversial subjects.
• Able to negotiate on behalf of others to achieve best outcomes for the department and the whole organization.
• Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate.
• Ability to take action consistent with available facts, constraints, and anticipated consequences and deliver results to a timeline.
• Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactful and professional manner.
• Ability to use logic and explain the rationale for choosing a course of action and/or reaching decisions.
• Ability to develop new skills and teach others.
• Ability to collaborate and build consensus with stakeholders.
• Ability to identify risks and issues and the courage to bring bad news to light.
• Knowledge of current issues and trends in health care and clinical operations in a health care system.
• Knowledge of core business and financial applications as well as other information systems and computer applications used in a health care setting.
• Understanding of the Software Development Life Cycle (SDLC).
• Knowledge of a variety of server operating systems, storage systems, databases, scripting languages, monitoring, and job scheduling tools.
• Demonstrated ability to synthesize large amounts of complex data into meaningful summaries that will inform and drive strategic direction.
• Strong quantitative and analytic skills.
• Demonstrated ability to present complex ideas to a broad spectrum of internal and external audiences.
• Ability to work independently and in a team.

Physical Demands and Work Conditions
Blood Borne Pathogens

• Category III - Tasks that involve NO exposure to blood, body fluids, or tissues, and Category I tasks that are not a condition of employment

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family's perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.