Fulfillment Specialist III - Contact Center

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Job description

CIT is a leading national bank focused on empowering businesses and personal savers with the financial agility to navigate their goals. CIT Group Inc. (NYSE: CIT) is a financial holding company with over a century of experience and operates a principal bank subsidiary, CIT Bank, N.A. (Member FDIC, Equal Housing Lender). The company's commercial banking segment includes commercial financing, community association banking, middle market banking, equipment and vendor financing, factoring, railcar financing, treasury and payments services, and capital markets and asset management. CIT's consumer banking segment includes a national direct bank and regional branch network. Discover more at cit.com/about .

The Fulfillment Specialist III is responsible for supporting the Wire and Transaction Team to ensure their performance meets department quotas and standards.

• Accurately review and analyze transactions received from internal and external customers adhering to established employee responsibility limits (ERL) and ensure requestor(s) ERL is followed.
• Monitor work queues and ensure requests are transacted accurately meeting required guidelines, policies and procedures in a fast pace environment
• Able to work and resolves issues independently and in a timely manner
• Displays etiquette, knowledge, and solutions when communicating with customers
• Perform research and provide follow-up on more complex transactions or inquiries.
• Perform a variety of audits and certifications ensuring work is correctly processed according to the department standards, policies, procedures.
• Receive and resolve escalation as well as provide follow-up where required.
• Must be proficient on all product and services offered by OWB and CIT.
• Must have strong organization skills with a strong ability to multi-task within OWB and CIT
• Must be able to adhere to and meet established deadlines and service level agreements.
• Accurately document and communicate effectively with peers, variety of business units and management teams.
• Detail oriented with the strong analytical skills.
• Follow Bank standards, policy, procedure and regulations. May be asked to perform other tasks as assigned. Able to work collaboratively and productively as an individual or within a team.

• Must be familiar with bank products, policies, procedures and regulations.
• Excellent computer skills and the ability to utilize a variety of applications.
• Strong computer skills and familiar with Microsoft office applications.

CIT is committed to Equal Employment Opportunity. It is CIT's policy to provide equal employment opportunities to all qualified applicants without regard to their race or perceived race (including traits historically associated with race, such as hair texture and protective hairstyles), color, national origin, nationality, ancestry, citizenship, immigration status, age, sex (including pregnancy, lactation, childbirth or related medical conditions), actual or perceived gender, gender identity, gender expression or transgender (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), religion, creed, marital status, family status, domestic partnership or civil union status, affectional or sexual orientation, atypical hereditary cellular or blood trait, genetic information or predisposition or carrier status (including testing and characteristics), status as a victim of domestic violence, actual or perceived status as a caregiver, military status and service, protected veteran status, mental or physical disability, perceived disability, record of disability, medical condition, AIDS and HIV status, or any other protected characteristic established by applicable federal, state, or local laws. If you would like more information about your EEO rights as an applicant under the law, please click here:

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