Title Assistant

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Job description

Build the solution that transforms the real estate industry!

Want to infuse a $34B sector of the insurance and real estate industry with predictive analytics and a tech-forward customer experience? Yearning for a startup culture within a profitable nationwide company? Join Doma and send an entirely new type of real estate model into the wild.

About Us

Doma and its family of brands - States Title, North American Title Company (NATC) and North American Title Insurance Company (NATIC) - offer solutions for lenders, real estate professionals, title agents, and homeowners that make closings vastly more simple and efficient, reducing cost and increasing customer satisfaction.

Our Values

• Customer Obsessed - We always put our customers first.
• Solution Driven - We solve problems that other people are afraid to.
• People leaders - We grow all of our people into leaders.
• One Team - We believe inclusion and teamwork produce the best results.
• Direct with Respect - We communicate with honesty and respect to our colleagues, customers, and partners.

The Role

The Under the direction of the Title Operations Manager the Title Assistant performs specialized title processing and clerical duties, including order entry, checking documents, prepares abstracts and title updates, and provides courteous information to customers, as well as assisting the title officer in preparing and delivering files. Assists customers with requests placed over the telephone or by email. Helps the exam team process Title Commitments.

Principal Duties and Responsibilities:

Assists title officers in maintaining a high level of customer service in the processing of title orders by performing the following typical clerical duties:

• Open orders
• Filing, both manually and electronically
• Document retrieval
• Provide backup to other departments
• Occasional relief for receptionist
• Set-up files for searching
• Place back-up documentation in the correct title files; both manually and electronically
• Complete title search Updates
• Call-back charges
• Prepare invoices/bills for clients
• Various clerical duties involved in processing a title order
• Customer service using telephones and written correspondence
• Administer mail
• Administer Email box
• Photocopy and email documents
• Abstracts documents, legal descriptions, property inspection orders and other similar material. May compose cover letters and letters/emails requesting documents, statements of information and related documents and items from escrow clientele, for the purpose of facilitating processing of the title order.
• Type and prepare commitments and title reports
• Opens correspondence and attached documents, tax reports and corresponding legal documents. Maintains numerical filing system and log of orders opened and closed.
• Assists customers by answering their inquiries regarding programs, progress of order and adjusting work priorities to meet customer deadlines. Take recording instructions from escrow officer and reviews file for correct vesting, legal description and order liability. Indicates on write-up sheet authorized exceptions to be included or eliminated in title policy.
• Performs other title support duties such as ordering county certified copies of county recorded documents, reviewing and correcting policies and comparing legal descriptions.
• Learn the rules and procedures of title support at the assigned location.
• Learn specific policies and procedures of the North American Title Company.
• Other responsibilities as assigned.

Education and Experience Requirements:

• Completion of high school and two years of experience in the Title Industry
• Terminology and documents related to title search, title chain and property ownership.
• Basic terminology and documents related to title searches and examinations, knowledge of title chains and property ownership.
• Customer service techniques.
• Maintaining accuracy and high productivity and meeting urgent, fixed deadlines.
• Establishing and maintaining effective working relationships with those contacted in the course of the work, including real estate agents, escrow officers, attorneys and others.
• Clear, concise and effective oral and written communication.
• The ability to identify, obtain and organize documents.
• Printing, sorting and assembling documents rapidly and accurately.
• Operating at a high level of productivity and efficiency to meet deadlines in a high volume environment.
• Ability to identify numerical sequence in relation to the labeling on documents to obtain the correct document or file, quickly and accurately.
• Basic math for calculating vesting, pricing, and pay-off demands, etc.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.

Physical Requirements:

Lifting/carrying requirements include lifting and carrying files, escrow files, loan packages, boxes of files, reams of paper, boxes of paper, supplies, telephone, calculators, etc. Generally, carrying consists of carrying the foregoing throughout the suite of offices. Generally, lifting consists of lifting the foregoing waist high, and occasionally over the head.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associate. Duties, responsibilities and activities may change at any time with or without notice.

We want the work you do here to be the best work of your life.

We believe the most valuable investment we can make - and the greatest boost we can give to your career - is to build an outstanding team of colleagues who are passionate about our mission.

We currently offer the following benefits and will continually evolve them with the goal of efficiently attracting, retaining, and leveraging the very highest quality talent.

• Our passionate, capable team will always be our #1 benefit
  
  • We are proud of the team we have built so far, and we are excited about the team we have yet to add
  • Learn something new every day
  • Get more done than you would anywhere else
• Competitive salaries
• Top-of-the-line computer equipment
• Multiple Medical, Dental, and Vision Benefits options to allow you to customize to your and your Family's needs
• Paid Time Off
• Health & Dependent Care Flexible Spending Accounts (FSA)
• Short Term & Long Term Disability
• Commuter Flexible Spending Account (i.e. Transit or Parking)
• Supplemental Life and AD&D Insurance
• Auto & Home Insurance Group Life Insurance
• Pet Insurance

We believe in Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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