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Collector (Banking and Finance)

hiring now

Wollborg Michelson Recruiting

2021-12-04 04:30:05

Job location Sacramento, California, United States

Job type: fulltime

Job industry: Banking & Financial Services

Job description

Collector/Member Care Rep.

  • Role will become remote after they complete their 30 - 60 days of full training, depending how fast they learn the processes.
  • Requirements: Collection Experience 2 years plus
  • Schedule: 10am-7pm Tuesday through Friday 9am-6pm Saturday after 30 days training (Training Schedule 9-6 M-Fr) Role will become remote after they complete their 30-60 days of full training, depending how fast they learn the process

Communicates and interacts with members for the prompt resolution of delinquent and negative accounts to minimize company's non-performing asset accounts.

TASKS, DUTIES, FUNCTIONS:

1. Place and receive a high volume of inbound and outbound calls in effort to negotiate re-payment plans for past due and negative accounts.

2. Identify, investigate, and resolve delinquent and negative account activity.

3. Accept incoming telephone inquiries for the resolution of delinquent accounts from branches, members, and other credit union staff.

4. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.

5. Communicate and interact with the company's staff to gather information for resolution of delinquent accounts.

6. Prepare and process all pertinent documentation necessary to resolve delinquent accounts.

7. Review Credit Union records and transactions to resolve misapplied payments, researching account transactions to ensure that payments are properly credited. Evaluate payments (regular and irregular) being made on delinquent accounts and determine how the payment will be applied; i.e., principal, interest, escrow, and late charges, or possibly return payment if foreclosure proceedings have been initiated or payment is unacceptable.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

  • Health insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:

  • Collections: 1 year (Required)

Work Location: One location

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