Dealer Services Production - Director - Dealer Services Production

Job description

Our headquarters in Sacramento contains the core functions that support our mission to deliver financial solutions with value, convenience and exceptional service to our members.

JOB TITLE: Director - Dealer Services Production
DEPARTMENT: Dealer Services Production
STATUS: Exempt
JOB CODE: 6101


GENERAL DESCRIPTION:
Progressive and innovative business leader responsible for developing, organizing, planning and directing the dealer services relationship development team with vision and strategic focus on Golden 1's goals and objectives. Develops and implements actions to improve performance to production and operational goals of the indirect lending department. Through a partnership with the department managers, directs the activities of personnel performing production functions related to indirect loans. Supports indirect lending policies and is responsible for the ongoing review of dealer relationships. Monitors and analyzes all delivery channels, trends and economic conditions affecting indirect lending and recommends appropriate action. Collaboratively develops and performs ongoing review of indirect loan underwriting criteria. Ensures there is seamless interaction between dealerships, members, production, underwriting and loan servicing staff. Continually ensures career development guidance and pathways are available for the growth of staff.

TASKS, DUTIES, FUNCTIONS:

1. Create and manage to the business plan (including budget) for Dealer Services, driving to achieve the targets and credit union organizational goals and objectives.
2. Lead, direct, develop, motivate, and manage the performance of Regional Production Managers, Dealer Services, and Dealer Relationship Managers, along with department personnel when needed; ensure administration of performance evaluations and recommend appropriate personnel actions.
3. Act as a liaison between the Credit Union and dealerships, internal departments and members to solve problems that arise, ensuring a mutually responsive outcome.
4. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
5. Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision and core values.
6. Maintain business relationships through consistent communication and site visits.
7. Create, implement and personally lead strategies for establishing new dealership relationships while strengthening and building on established relationships.
8. Understand and implement federal and state lending laws and regulations applying to the Credit Union; insuring departmental staff is knowledgeable of, understands and acts to fully implement the same.
9. Monitor all Dealer Services Department activities to insure they are in compliance with established Credit Union policies and procedures.
10. Monitor Dealer Services Department operating results relative to established objectives and insure that appropriate steps are taken to correct unsatisfactory conditions.
11. Ensure investigation of any indication of fraud arising from any dealership and take appropriate action as determined by the Credit Union if needed.
12. Effectively communicate through verbal and written communications and presentations to multiple audience levels/types.
13. Other duties as assigned.

PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS:

1. Effective oral and written communication skills.
2. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone.

ORGANIZATIONAL CONTACTS & RELATIONSHIPS:

1. INTERNAL: Consumer Dealer Services, Consumer Direct Lending, Retail Delivery, IT, Finance, Risk Management, Human Resources, Operations
2. EXTERNAL: Dealerships, vendors, members

QUALIFICATIONS:

1. EDUCATION: Bachelor's degree in Business Administration or related field of work, required.
2. EXPERIENCE: Requires 5-7 years of experience in marketing, communications, customer experience or product management. Financial services industry experience helpful, but not required.
3. KNOWLEDGE/SKILLS:
• Provide and act with entrepreneurial thought and spirit
• Requires strong and in-depth knowledge of the indirect auto financing industry, products and trends
• Ability to work with cross-functional partners to manage execution in different communication channels.
• Strong analytical skills. Demonstrated experience in leveraging member analytics to understand and diagnose problems and opportunities across the customer lifecycle and specific to: on boarding, ongoing customer engagement and building loyalty.
• Requires strong project management skills including leading cross-functional teams and large projects involving multiple operating departments.
• Requires excellent presentation, verbal and written communication skills.
• Requires strong leadership abilities to motivate, coach and direct employees to accomplish strategic goals and related tasks. This includes responsibilities such as recruiting, selecting, training and managing employee performance.
• Demonstrated ability to work in a fast paced environment managing multiple priorities.
• Requires broad understanding of products, marketing and communications, customer experience, operations, and systems throughout the company.

PHYSICAL REQUIREMENTS:

1. Prolonged sitting throughout the workday with occasional mobility required.
2. Corrected vision within the normal range.
3. Hearing within normal range. A device to enhance hearing will be provided if needed.
4. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.

LICENSES/CERTIFICATIONS:
None

We appreciate your interest in joining the Golden 1 team! If you are selected to participate in the interview process we will contact you.