Senior Salesforce Business Analyst

Job description

_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._

**Job Category**

Customer Success Group

**Job Details**

**About Acumen Solutions, a Salesforce Company**

We drive excellence - not only in our performance, but also in the results we deliver for our clients. We are a global cloud consultancy combining the insight of our strategists, the vision of our innovators, and the ingenuity of our engineers to achieve extraordinary impact. The Fortune 500 trust us to build solutions focused on growing revenue and profits by amplifying competitive advantage and strengthening customer relationships. Our groundbreaking solutions in the public sector streamline operations and improve productivity.

We are currently hiring **Senior Salesforce Business Analysts** to join the team!

**Roles and Responsibilities:**

As a Salesforce Business Analyst, you will be part of a team responsible for delivering enterprise cloud technology solutions to Fortune 500 Companies and Government Agencies. Our Salesforce Business Analysts wear many hats on their projects and are responsible for everything from requirements gathering, Salesforce configuration, testing, training and post deployment support. As a Salesforce Business Analyst, you will work alongside Solution Architects and Technical Architects to design, develop, and deploy large-scale enterprise solutions all while learning and growing your skill set.

**Key roles and responsibilities include:**

+ Work with clients and end users to gather, understand, and define business requirements

+ Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients

+ Work collaboratively with team members to design a solution that will meet a client?s business requirements and fulfill user stories

+ Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies

+ Collaborate with developers to test and verify that solutions will meet the business requirements

+ Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training

**Requirements:**

+ Experience using Salesforce or similar CRM Products to develop client or business solutions

+ Hands on experience configuring Salesforce or similar CRM Product, including workflows, validation rules, and security controls

+ Proven ability leveraging analytical and problem-solving skills in a fast paced environment

+ Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies

+ b presentation, communication (written and verbal) skills, and interpersonal skills

+ Ability to juggle and prioritize multiple tasks within a collaborative team environment

+ Demonstrates flexibility and willingness to do what it takes to get the job done

+ Drive and desire to learn and grow both technical and functional skill sets

+ Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio

+ Salesforce Admin Certification and one Consulting Cloud Certification (Sales, Service or Community)

+ Bachelor's Degree required or equivalent

+ Ability to travel up to 50%

+ A clearance may be required. Therefore, at this time we can only accept candidates who are clearable up to a secret clearance.

**Preferred Experience and Skills:**

+ Experience leveraging and configuring AppExchange products to develop a solution

+ Experience soliciting, gathering, and analyzing user input and requirements

+ Experience documenting user stories and creating to-be process flow diagrams

+ Experience collaborating with business stakeholders

+ Experience on a Salesforce implementation through the full Software Development Lifecycle (SDLC)

+ Salesforce Certified Platform App Builder

**Accommodations**

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Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the "Most Admired Companies in the World" and one of the "100 Best Companies to Work For" eleven years in a row, and named "Innovator of the Decade" and one of the "World's Most Innovative Companies" eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that's so much bigger than themselves, an industry, and their company.

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