Training Manager

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Job description

By adhering to Welk Resort's service standards, the Marketing Training Manager will work within the organization's guidelines to assist in the development, management and ongoing implementation of Marketing training programs, with the objective of meeting or exceed established Marketing goals and with a focus on ensuring that all Marketing efforts comply with the standards as set forth by the Company, representing both Welk's legal and moral obligation to its customers. Team Member will support recruiting efforts, partnering with Human Resources and department leaders. This position acts as a subject matter expert in the areas of Customer Service, Sales, and Marketing.

Essential Duties and Responsibilities (other duties may be assigned):
Resort Wide:
• Consistently follow company service standards at all times.
• Follow all company and department policies and procedures.
• Attend safety meetings, keep the workplace in safe condition, and work in a safe manner.
• Adhere to attendance policy and report to workstation at scheduled start time.
• Propose ideas or find ways to improve services, systems, and/or procedures.

Department:
• Manage and oversee all aspects of training for AMS Marketing, including creation, implementation, scheduling, and tracking of all Marketing personnel.
• Support the development of Marketing personnel, coordinating with the Marketing Manager and Regional Marketing Director, to ensure the philosophy of Welk is properly woven into the fabric of daily operations.
• Coach, support and prepare Team Members by conducting orientation to field marketing process, developing coaching plans, providing resources and assistance as needed to overcome objections/rejection and increase sales performance, and scheduling additional one-on-one trainings as needed throughout the employment journey. • Determine training needs by traveling and actively observing onsite Marketing encounters in various venues as well Confirmations, Activations and Reschedule Programs, studying results and communicating recommendations to leadership in order to ensure training needs are being met. • Develop training curricula and/or recommend and utilize vendor programs that meet instructional goals and objectives, formulate training outlines, determining instructional methods, and utilizing knowledge of specified training needs and effectiveness of such
methods as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops. • Select or develop training aids, including training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works. • Coordinate or perform administrative functions necessary to deliver and document training programs and participation. • Evaluate effectiveness of training and development programs, utilizing relevant evaluation data to revise or recommend changes in instructional objectives and methods.
• Partner with department leaders and HR Managers to identify department staffing needs, becoming a subject matter expert to achieve optimal candidate selection.
• Partners with Talent Acquisition to support effective recruitment strategies to support business needs and objectives, reviewing resumes and applications for