Billing Analyst

Job description

Kforce has a client that is seeking a Billing Analyst in San Diego, CA.Key Tasks:Validate Invoices and Resolve Billing Exceptions for Company Customers (50%) * Billing Analyst will review customer records in billing database to ensure billing parameters are set up accurately * Correspond and follow-up daily with local utility regarding billing inquiries and exceptions for customers, provide updates to clients for customer service items as needed * Ensure timeliness and accuracy to meet high customer service expectations * Review and resolve exception reports daily and weekly * As a Billing Analyst, you will promptly invoice the energy component of Customers to ensure charges are sent to the local utility in a timely manner * Ensure accurate account set-up including proper jurisdiction Processes and Audit Review (25%): * Complete daily, weekly, and monthly billing related processes * Billing Analysts log tasks and exceptions appropriately for audit review * Review payments and end of month cash receipts * Review, test, and update tax statuses as needed Other Customer Service Support (15%): * Facilitate timely resolution of inquiries and appropriately close the issue with the customer * Assist Account Team with customer or client service items * Provide a high level of customer service using strong written and verbal communication when communicating Organizational Understanding (5%): * Be proficient in understanding and articulating the nuances of the various Company Programs * Billing Analyst will provide constructive feedback regarding current processes * Practice high ethical standards; be accountable for such things as time, communication statistics, organizational understanding and business knowledge Business Knowledge (5%): * Demonstrate the ability to work independently and maintain flexibility to adapt well to change * Bachelor's degree required preferably in Business or related discipline * Minimum of 1-year of work experience in Company or a related field is strongly preferred * Organized and detailed oriented * Analytical with information files * Strong verbal and written communication * Strong negotiation skills, diplomacy, and tact * Data entry skills * Intermediate to advanced level Excel skills * Proficient in organizing Outlook settings * Proficient with keyboard shortcuts * Ability to learn and become proficient with Nexant Revenue Manager * Ability to learn and become proficient with Microsoft Dynamics CRM * Bilingual is a plus but not required Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.*Compensation Type:*Hours*Minimum Compensation:*24.00*Maximum Compensation:*24.00