Executive Housekeeper

Job description

To manage the day-to-day and long term operations of the Housekeeping department. To provide service to guests and fellow team members in a manner which meets or exceeds Handlery Hotels' standards and to comply with established company and departmental policies and procedures.

ESSENTIAL FUNCTIONS

As a leader for Handlery Hotels, this position is to make significant contributions to excellence in guest satisfaction and loyalty, team member satisfaction and commitment, overall operations, and financial performance. This position is to model and consistently reinforce behaviors reflected in Handlery Hotels' cultural core, as well as serving as an agent of change, being effectively flexible in leadership style, working collaboratively, and complying with managers' standards.

Plan, forecast and execute the day-to-day operation of the Housekeeping department. Maintain service levels to the designated standards. Responsible for the budgeting, forecasting, and financial planning of the department and ensure fiscal accountability through payroll processing, check-book accounting, cost containment, and purchase order procedures. Conduct pre-shift stand up meeting and other departmental meetings. Oversee hiring, training, and counseling of team members (i.e. conducting daily/weekly/monthly training sessions, performance reviews, coaching and counseling sessions). Schedule staff and maintain daily attendance logs. Respond to guest comments and concerns and ensure follow up. Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards. Manage operating expenses to minimize costs while providing excellent guest services. Monitor, communicate with vendors and order guest and cleaning supplies.

Interact collaboratively and communicate well with other departments including the Front Desk, Engineering and Food and Beverage to ensure an excellent guest experience.

Other

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Team members with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the property. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all team members are required to fully comply with property rules and regulations for the safe and effective operation of the property's equipment and facilities. Team members who violate property rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the property.

• Maintain cleanliness and organization of work area.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job to standards, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Service oriented.

• Teamwork oriented.

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.

• Must be able to speak clearly and understandably.

• Requires good communication skills, both verbal and written.

• Requires good telephone skills.

• Must possess good computational ability.

• Must possess good computer skills.

• Must be able to multi-task.

• Must be able to remain calm in stressful situations.

• Must be able to be graciously assertive.

• Has good knowledge of the city and surrounding area (history, attractions, etc.) of interest to guests.

• Working knowledge of applicable sanitation standards.

Physical Demands

• Most work tasks are performed indoors. Temperature is moderate and controlled by property environmental systems.

• Must be able to stand, walk & sit for up to ten hours per day. Length of time of these tasks may vary from day to day and task to task.

• Must be able to exert well-paced ability in limited space and to reach other departments of the property on a timely basis.

• Must be able to lift up to 50 lbs. on a regular and continuing basis.

• Must be able to push and pull carts and equipment weighing up to 250 lbs.

• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

• Talking and hearing occur continuously in the process of communicating with guests, managers, and fellow team members.

• Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.

• Requires manual and finger dexterity to use and operate all necessary equipment.