Field Application Engineer

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Job description

Summary

To provide customers with technical marketing assistance in the design, integration, and solutions to power supply applications.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

* Coordinates technical liaison services between management, production department, sales department, and customers with newly developed techniques or practices in applying company products. Informs customers of new types, specifications, and end-uses of products.
* Confers with marketing department managers to discuss new specifications required by customers and evaluate existing/new product performance and issues.
* Provides product specifications and follows up on technical support for specific applications.
* Provides technical support to sales staff in determining applications of power supply products to customer requirements.
* Records, analyzes, and informs concerned personnel of production quality assurance and sales departments of status and disposition of customer complaints and claims. Creates detailed customer trip reports.
* Writes application notes for various product applications.
* Tests products using laboratory equipment to characterize product performance.
* Designs power supplies into system applications; prepares and presents demonstrations and applications of power supplies.
* Conducts on site and virtual customer visits, company trade shows and product marketing presentations.
* Trains customers, staff and sales teams in person and virtually on company information and products.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Electronic/Electrical Engineering Bachelor's degree from four-year College or University; a minimum 2 - 5 years related experience and/or training or equivalent combination of education and experience.

Language Skills

Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

Mathematical Skills

Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have knowledge of MS Office Word, Excel and PowerPoint.

Other Skills and Abilities

* Ability to demonstrate group presentation skills
* Ability to operate basic test equipment.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

Travel This job requires extensive travel in the US and Canada.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and risk of electrical shock. The noise level in the work environment is usually moderate.