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Receptionist

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Mossy Ford

2021-12-03 08:50:22

Job location San Diego, California, United States

Job type: fulltime

Job industry: Administration

Job description

We are seeking a Receptionist with excellent customer service skills and a winning attitude. This individual will assist & direct callers and visitors to the dealership, support dealership staff in varying capacities as assigned. Organizational skills a must.
At Mossy Auto Group our employees are our most valuable asset. Our mission statement is to create an environment of high integrity & mutual respect that nurtures openness, creativity, & innovation. Every employee at Mossy is absolutely critical to its success. As a family owned & operated business we consider each employee and extension of the Mossy family. We promise to deliver the same award winning service and value that our community has come to expect from our dealership through the years.
Benefits
  • Medical, Dental & Vision
  • Group Insurance Plans & Discounts
  • 401K Retirement Savings Plan
  • Paid Vacation and Holidays
  • Disability Insurance
  • LAP (Life Assistance Program)
  • Basic Life, Dependent & Accident Insurance
  • Growth Opportunities
  • Paid Training
  • Employee Purchase Incentives
  • Family Owned & Operated
  • Long Term Job Security
  • Health & Wellness
  • Flexible Work Schedule
  • Discounts on Products & Services
  • Direct Deposit/Pay Card
Responsibilities
  • Provide excellent customer service to internal and external customers at all times
  • Answer phones and direct consumer to the proper department and follow up in a timely manner
  • Maintain up-to-date knowledge of departmental functions & staff sufficient to effectively assist callers & visitors
  • Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
  • Operate switchboard telephone system
  • Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
  • Assist the managers with various clerical duties as needed
  • Prepare memos, correspondence, reports and other documents
  • Provide support to & cross train in other business office positions
  • Promote an understanding of and strong commitment to client satisfaction & to the Mossy team
  • Familiarize yourself with department structures & internal procedures for assisting customers efficiently
Qualifications
  • Exceptional phone etiquette skills & enjoy working with people
  • Experience with Microsoft Office suite is a plus
  • Available to work flexible hours on weeknights & weekends
  • Ability to communicate customers' interests needs and requests to management and sales personnel
  • Professional personal appearance & punctual
  • Great attitude & high energy personality
  • Clean driving record
  • High school diploma or equivalent
We are an equal opportunity employer & drug-free workplace. Offers of employment contingent upon successfully passing background screening (incl. criminal background check, review of motor vehicle records, verification of SSN & passing drug test at a certified testing facility).

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