Scheduler

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Job description

Description:

MeBe is seeking a Family Success Scheduler to join our rapidly growing administrative team! MeBe provides Applied Behavior Analysis (ABA), Speech Language Pathology, and Occupational Therapy services to its clients. Under the supervision of the Scheduling Manager, this critical role provides scheduling support & coordination to MeBe's clients and providers.

The Family Success Scheduler directly impacts client family satisfaction and therapeutic progress. This role directly affects employee satisfaction and quality of life by optimizing the employee work schedule and productivity, while minimizing their commute. A crucial aspect of this role involves helping optimize staff and client schedules to ensure that MeBe can meet the needs of families as quickly as possible while ensuring that our clinicians have an outstanding experience. The Family Success Scheduler is responsible for matching appropriate therapists with families in need of services based on multiple factors, including client location, availability, language, and authorized hours.

WHAT YOU'LL DO:

• Manage schedules for all MeBe's clients and services including but not limited to regular scheduled services, assessments, makeups, cancelations, etc.
• Maximize client authorizations, alongside optimizing providers open availability to maintain efficient usage of client's authorizations and providers availability.
• Communicate information about scheduling and related topics between providers, client families, and/or other relevant parties.
• Own the appointment cancellation process: input and track all client and provider cancellations in accordance with our cancellation policies and procedures over phone and or email with MeBe's clients and providers.
• Adhere to policies and requirements of funding sources regarding appropriate staff credentials/certifications/qualifications.
• Identify and correct problems related to scheduling of services.
• Provide concierge-level customer service while interacting with clients, and team members over the phone, in person, or via electronic communication.
• Assist with the production and delivery of on-going reports related to scheduling and fulfillment of scheduled services.
• Oversee and perform various clerical and administrative tasks related to scheduling and associated issues that require initiative and independent judgement.
• Respond to daily operational requirements in a professional and timely manner.
• Other duties as assigned.

WHO YOU ARE:

• You have a minimum of 1-year of scheduling in the medical field, preferably ABA scheduling OR experience in an administrative assistant role
• You are a self-starter with strong organizational and analytical skills; innovative with the ability to identify and solve problems
• You have an intermediate understanding of Google Workspace, Gsheets, MS Word, Excel, IOS and email
• Prior experience with scheduling software is a plus
• You can easily navigate Google Maps and other mapping applications
• You have experience scheduling in Central Reach, a plus but not required
• Dependable - more reliable than spontaneous
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Have an understanding of ABA therapy, a plus, but not required
• Speaking Spanish is a plus, but not required
• High School Diploma or Equivalent.

WHAT WE CAN OFFER YOU:

• Competitive Hourly Wage
• Full benefits package including medical, dental, and vision
• 401 (k) w/employer match
• Vacation and Sick
• 8 Paid Holidays

Additional Job Details:

• Hybrid position work from home two (2) days per weeks.
• Office Location Mission Valley
• Full-Time, Monday- Friday
• Equipment provided
• Hours are typically 8:00 am to 5:00 pm
• Hourly, Non-Exempt position

MeBe provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression. Visit us online at !

. Requirements:

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