Service Delivery Manager

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Job description

Are you solution-oriented and passionate about delivering results? Do you like thinking outside the box, learning new skills and problem solving?

Excited to learn more? If so, then this could be the role for you!

LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 19,000 financial advisors, 800 institution-based investment programs and 450 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to objective guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.

Job Overview:

The Service Delivery Manager (SDM) for M&T will be responsible for and instrumental in developing a relationship with assigned office in order to address challenges proactively and drive efficiencies on all their operational office level functions vs. account level functions. The SDM will serve as an advocate for the office and work with internal LPL business partners to improve the ease of conducting business. As improved efficiencies are discovered, the SDM will proactively consult with assigned office on strategies to achieve operational efficiencies and improve client satisfaction.

The SDM will also work closely with the Service360 Manager/AVP, Relationship Manager, and various departments throughout LPL.

Responsibilities:

* Proactively consult on Service and Operational issues experienced by assigned office
* SDM will work with designated Regional Managers with M&T

* Analyze and identify operational trends (NIGO's, technology adoption, etc.) within the assigned office and resolve issues.
* Proactively communicate sensitive information such as FINRA rulings, policy changes, or fee adjustments. In addition:
* SDM will share NIGO trends and train on best practices
* SDM will present on new service policies, such as new tool functions and form updates/rollouts
* Seasonal proactive support such as Annual IRA fee write-offs, RMD lists, Misc debit fee reports
* Present Annual Tax-season guide
* Review contribution/distribution deadline dates
* 5498/1099 mailing schedule

* Annual gifting deadline and procedures

* Serve as an advocate for assigned office and navigate office through the intricate details of LPL policies/procedures.
* Partner with Relationship Managers on weekly calls with offices to address advisor concerns before items become issues/escalations and educate offices on upcoming firm initiatives.
* Develop and deliver customized reporting to help determine where efficiencies can be gained or future issues can be eliminated.
* Conduct annual onsite visits to improve the relationship and deliver customized training based on office need.
* 10% Travel.
* Designated point of contact for complex escalations or sensitive/unique events

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Requirements:

* Minimum of 5 years' experience in Financial Services, preferably in a client service/relationship management role
* Demonstrated knowledge of LPL platform, products and services
* Ability to effectively analyze situations, applying solutions to achieve resolution
* Ability to identify and balance the needs of multiple stakeholders
* Strong oral and written communicator who is able to convey messages, inspire action and drive performance within area of accountability
* Ability to translate high level business directives into operational procedures

Preferences:

* Series 7 preferred

Why LPL?

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation's leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees. We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

Want to hear from our employees on what it's like to work at LPL? Watch this!

We take social responsibility seriously. Learn more here!

Want to see info on our benefits? Learn more here.

Why LPL?

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation's leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees. We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

Want to hear from our employees on what it's like to work at LPL? Watch this!

We take social responsibility seriously. Learn more here

Want to see info on our benefits? Learn more here

Join the LPL team and help us make a difference by turning life's aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant's bank or credit card. Should you have any questions regarding the application process, please contact LPL's Human Resources Solutions Center at .