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Business Analyst

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Experis

2021-12-03 07:45:16

Job location San Francisco, California, United States

Job type: fulltime

Job industry: Consulting & Corporate Strategy

Job description



Position: Business Analyst / IVR
Location: San Francisco, CA


Duration: Contract



Role Description:


*****Priority Role****


IVR/Voice Recognition Design


- 8+ years of experience in documenting technical process flows, workflows, and business processes.


Proven ability to document business requirements and translate into flow diagrams.


Experience with auditing technical documents and identifying gaps.


Proficiency with process flow tools like Visio, Lucid Chart, Client Drawings.


Proficiency with office applications like Microsoft Office, Apple Office, (Docs, Sheets, Slides).


Self-Starter.


Ability to work independently with minimal supervision.


Possess keen attention to detail.


Comfortable working in a fast paced, dynamic environment.


Team player, comfortable working with business executives and strong personalities.


Strong communicator and comfortable engaging with technical and business stakeholders.


Preferred Qualifications:


Understanding of call/contact center Interactive Voice Response(IVR) design.


Understanding of call/contact center voice call flow design.

- provided by Dice

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