Business Analyst

---

Job description

Job Description

Position: Sr. Business Systems Analyst Location: Remote Duration: Contract (Initially) Job Description • Document the customer journey and identify ways to improve existing customer pain points based on process optimization, technology, change management, or communication • Help un-complicate the work environment of tomorrow by forecasting scalable solutions and when they need to be ready to be delivered to positively influence the customer journey • Work with the business, design, engineering, and product teams to create digital transformation experiences for team members and customers • Work based on Agile digital execution and communicate across multiple cross teams to ensure successful project delivery • Translate your recommendations to senior leadership to gain agreement, affect change and influence long term digital strategies • Help create customer solutions to affect organizational transformational in the face of a digital-first new landscape • Participate in User Acceptance testing and recommend improvements. • Build proofs-of-concept (POC) for potential new solutions and technologies by working with product management and engineering teams. • Identify business process gaps and scale current client systems to fill them. • Conduct quantitative/ qualitative data analysis using various tools and functions. • Analyze complex business problems that can be solved through change management or system automation. • Manage information and applicable supporting documents and dashboards. • Work with stakeholders, including 3rd party representatives, to troubleshoot and resolve business systems problems. • Work with client stakeholders to improve, automate and align business data with current client processes. • Curate and maintain related support documentation and runbooks (Self-help articles, training material, support flows, other documentation). • Facilitate requirements gathering and process mapping workshops. Perform gap analysis (as is functionality versus to be functionality) • Participate in end-to-end activities related to implementation planning including project management, issue management, communication and change management • Work with internal stakeholders and cross-functional product development and data teams, to support delivery of internal digital products • Analyze and interpret high impact business needs and translate them into project requirements • Develop deep understanding of the products/tools used by the team, and analyze for continuous improvements • Knowledge of the technical architecture of scalable solutions • Experience dealing with ambiguity, is self-driven and results focused • Use data to define metrics for the initiatives, measure current state and track attainment of key indicators driving improvement iteratively • Assist with product adoption, internal product marketing, review and feedback gathering Qualifications • B.S in Industrial Engineering, Business Management, Information Management Systems, or equivalent degree • 10+ yrs experience • High tech/Automotive Industry