Business Systems Analyst

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Job description

Job Summary

The Business Systems Analyst applies business process and analysis concepts and department/unit and location policies and procedures to resolve a variety of business process problems. Works on business process issues of limited to moderate scope where evaluation of processes, procedures and data requires analysis using a variety of factors.

Collaboratively works with university departments and Supply Chain Management (SCM) teams, in particular with Procurement and Accounts Payable as one team, being a liaison to research and resolve complex procure to pay issues. Follows up and facilitates the timely resolution and successful closure of these issues. Assists departments in identifying opportunities for procure to pay process improvement and driving operational efficiency.

Troubleshoots invoicing, travel/expense reimbursement, and payment functional issues within the university systems including the eProcurement and expense reimbursement systems. Resolves system process or workflow failures related to invoices. Collaborates with and escalates issues to senior Business Systems Analysts and technical teams to help resolve system issues. Participates in the testing and troubleshooting of system issues, changes, and updates.

Enhances and promotes knowledge about various systems usage, procure to pay processes, and best practices. Creates, maintains, and delivers user training through a variety of mediums and channels. Provides resolution of day to day operational and transactional issues that prevent the timely approval or completion of university payment obligations within the university's eProcurement and reimbursement systems. Serves as the liaison between departments and suppliers to resolve urgent and critical payment issues.

Work location: Mission Center Building. This position will be working 100% remotely until March 1st, in accordance with university guidelines. Following this period, the position is eligible for hybrid remote work.

Department Description

Supply Chain Management (SCM) manages the processes that allow UCSF to source, procure, contract, move, pay for and store goods and services. By enabling academic, medical, and research excellence we directly impact UCSF's mission and "advance health worldwide". SCM's business lines provide essential support to all facets of the UCSF enterprise including research, campus, clinics and health services. SCM is a collaborative leader influencing and impacting supply chain operations at all UC campus and Health locations.

The Financial Operations Team is responsible for accounts payable, travel programs, and supporting procure to pay operations. They provide analysis, troubleshooting, and resolution of match exceptions, pending approvals, with ensuring the accuracy, timeliness and proper accounting for disbursements including financial reporting and reconciliation, interpretation and application of policy, regulatory guidelines and requirements. It is also responsible for payments to vendors, students, employees and research subjects.

Required Qualifications

• Bachelor's degree in Business Administration, Accounting, Finance, Computer Information Systems, Computer Science, or related field and/or equivalent experience/training
• 1-3 years of experience in business systems analysis or systems support for enterprise level applications, or equivalent experience/training
• Intermediate knowledge of related areas of IT
• General knowledge of business and process analysis functions
• Knowledge relating to software design
• Demonstrated testing and test planning skills
• Skills associated with analysis of processes and issues of moderate scope, information flow and architecture
• Demonstrated effective communication and interpersonal skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. Interpersonal and communications skills to work with both technical and non-technical personnel at various levels in the organization
• Proficient in Microsoft Office suite of applications
• Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines. Demonstrates problem-solving skills
• Demonstrated ability to work with others from diverse backgrounds
• Excellent attention to details and strong organization skills
• Ability to work under pressure in a fast-paced ambiguous environment

Preferred Qualifications

• Knowledge in Procure to Pay concepts and systems
• Ability to prepare and deliver detailed training in a variety of formats including written instructions, documentation, electronic training, and in person training

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.