Chief of Staff Commercial Banking Digital

Job description

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.

Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.

The Digital Technology and Innovation (DTI) group supports the Corporate Strategy, Digital Platform & Innovation Business. Together they work closely to continue evolving Wells Fargo's digital platforms and enhance integration of the innovation pipeline into our customer-facing capabilities.

Digital Technology and Innovation Office of the CIO (OCIO) is responsible for Technology Business Management, Executive Reporting & Analysis, Organizational Change Management, Portfolio Delivery & Governance, Resource & Workforce Management, Strategy Enablement & Portfolio Management, Technology Risk Execution, Agile Transformation & Analytics, Third Party Contract Services and Chief of Staff Support. Our mission is to support DTI by providing program-level leadership, oversight and execution across a broad range of functions to ensure the organization is operating efficiently, with the appropriate skills and staffing levels, and in compliance with corporate policies and procedures.

This Tech Bus Services Princ Associate will serve as the Chief of Staff for Commercial Banking Digital (CBD) reporting to the head of the DTI Office of the CIO, with dotted line reporting to the head of CBD. In this role, you will have a keen focus on driving outcomes in a thoughtful, data & insights driven manner with a strong focus on accuracy, automation and repeatability. This role requires superior relationship building skills with the ability to communicate effectively to all levels of the organization. Key to the success of this position is the ability to influence across all organizational levels and develop partnerships within CBD and across DTI. Ability to connect the dots, translate meaningful actions and confidence to interact with a senior audience are paramount to success in this role.

Responsibilities include, but are not limited to the following:

• Organizational strategic planning and development
• Financial and Resource management: develop hiring plan in line with objectives, skill needs, and financial targets. Manage headcount and SOW tracking, location strategy, manager span of control, resource/travel request coordination (WARP), STAMP compliance, etc. Partner with Human Resources to monitor the recruiting pipeline, resolving internal issues delaying filling positions.
• Communications: in conjunction with the central OCIO communications lead, draft organization announcements and other communications and coordinate distribution to the CBD, DTI and partner organizations. Prepare executive level presentations required for townhalls, business reviews, and other meetings as needed.
• Program/Portfolio Analysis: Understand initiatives and expected outcomes for the CBD organization.

Position Requires:

• Ability to learn, ramp up quickly, be flexible, and deliver results in less defined & constantly changing environments
• Confident, effective, concise communicator with both executive level leadership and line management levels, both verbally and in writing
• Ability to simplify complex messages for easy consumption
• Ability to build long term relationships with a broad set of partners
• Ability to improve processes with an operational mindset
• Ability to analyze data and simplify key observations and provide recommendations
• Ability to develop crisp, concise communications and materials supporting the respective team's strategic objectives and initiatives
• Ability to track and evaluate performance of programs, services and initiatives
• Experience successfully escalating complex issues and tracking follow-through to completion

Selected candidate will be required to work within one of the following Wells Fargo locations: 333 Market St. San Francisco, CA; 1755 Grant St, Concord, CA; 2600 South Price Rd. Chandler, AZ. Relocation assistance is not available for this position.

• 10+ years of technology experience
• 5+ years of strategic planning and development experience
• 3+ years of leadership experience

• Experience managing large technology development efforts within a major line of business
• Ability to influence across all organizational levels, particularly senior management
• Excellent verbal, written, and interpersonal communication skills
• Ability to present complex material in a digestible, consumable manner to all levels of management
• Good analytical skills including strategically analyzing data and diagnosing opportunities/interventions
• Experience with capacity planning, forecasting, process improvement, and measurements
• Knowledge and understanding of financial analysis, forecasting, modeling and tracking
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills

CA-SF-Financial District: 333 Market St - San Francisco, CA
CA-Concord: 1755 Grant Street - Concord, CA
AZ-Chandler: 2600 S Price Rd - Chandler, AZ

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.



Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits

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