Facility Workplace Experience Manager

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Job description

About JLL -

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

We are currently seeking a Facility Manager to join our team in San Francisco, CA.

About JLL -

We're JLL-a leading professional services and investment management firm specializing in real estate. We shape the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have operations in over 80 countries and a global workforce of over 92,000 individuals. We believe a diverse and inclusive culture is one where everyone succeeds. That's why we're committed to creating an environment where we all feel welcomed, valued and empowered to achieve our full potential.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a "perfect" candidate. JLL is a place where everyone can grow no matter how they identify or what background they bring with them. If you're a leader of any level or experience and this job description resonates with you, let's talk.

What this job involves

Facilities Manager (West Region) is responsible for all aspects of facilities and experience focused services for a key account including soft services, amenity programming, customer experience training and operations. The Facilities Manager will oversee an integrated service offering for assigned offices that positively impacts how the workplace is experienced by our Client's employees and guests. This role will lead a regional service delivery team in the implementation of services to include, but not limited to, maintenance and repair services, office services, reception / guest services, on-site fitness, foodservices, meeting & event planning, mail, print production and other high touch employee services. This role is Client facing and must be able to exhibit exceptional customer service and communication skills.

Responsibilities

* Consult and collaborate with the Account Manager and Facility Management Regional FM/Workplace Experience Services Director on the Facility/Workplace Experience program for Client's offices and employees
* Oversee the operation, staffing, performance and development of the Facility/Workplace Experience service delivery staff in the assigned region
* Works with all levels of the Client organization and account team to ensure excellence in service delivery and high customer satisfaction
* Demonstrate leadership, responsiveness, and creativity
* Oversee the development and management of the operating expense budget, advise on the development of capital expense budget for assigned offices
* Support Facility Management Regional FM/Workplace Experience Services Director in the implementation of short and long-term projects for the client
* Develop and implement the annual management plan; accomplish key performance indicators as identified by client
* Oversee the appropriate monthly/quarterly/annual reporting for the Client
* Manage the implementation of new and the maintenance of existing contracts; ensure administration of contract documents and COIs; manage vendor performance of those contracts
* Maximize utilization of suppliers, preferred vendors/contractors and the level of spending with Minority/Women owned Business Enterprises (M/WBE)
* Ensure compliance with Client and company policies and minimum audit standards
* Develop monthly/quarterly variance reporting on all operating budgets for each property on a timely basis
* Develop and implement innovative programs, processes and procedures that reduce short- and long-term operating costs and increase productivity
* Coordinate discussions with each partner vendor/supplier regarding goal setting, performance criteria, and performance review
* Provide the lead role to monitor customer satisfaction and improve upon it
* Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies
* Coordinate discussions with each direct report regarding goal setting, performance reviews, career development planning and incentive/salary administration
* Perform additional job duties, as requested

Sound like you? To apply you:

* Bachelor's degree or equivalent work experience in Facilities Management or Hospitality Management; MBA desired
* Minimum of six years of relevant industry experience required
* Hospitality background a plus; Project management experience a plus
* Knowledge of real estate, facilities soft services, hospitality services.
* Strong leadership, organizational and management skills
* Experience in matrix management organizations desirable
* Strong communication and presentation skills
* Computer proficiency with MS Office (Word, Excel, PowerPoint) ability to learn PC and web-based applications
* Strong belief in customer service and professionalism; Strong sense of team.
* Self-motivated, self-starter. High energy individual that likes challenges and thrives in a fast-paced environment

What you can expect from us

We succeed together-across the desk and around the globe and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can't wait to see where your ambitions take you at JLL.

Apply today!

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What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can't wait to see where your ambitions take you at JLL. Apply today!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only
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