IT Facility Technician

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Job description

job summary:

We are one of the leading mobile game developers and publishers in the world. We have released more than 60 titles, reaching billions of people around the globe. Today, we have offices in Brazil, Argentina, Ireland, and the United States. Here, we create games that will excite, intrigue, and engage our players for years to come!

We're looking for a talented and passionate Workplace Support Manager to join our Corporate technology team in Redwood California.

As a full time Workplace Support Manager you will be in charge of leading supporting teams, implementing changes, projects and improvements, resolving reliability issues, monitoring progress and tracking KPIs. This position plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands. This role is entirely customer-facing, involving a range of functions to facilitate the delivery of IT solutions and facility services.

You are expected to identify customer issues and needs by maintaining an excellent relationship with end-users and stakeholders, embracing both administrative and technical aspects. You will also be responsible for all new potential office expansion around the globe, so we expect someone with a high availability to travel around the US as well as internationally on occasion to support stakeholders.

This position highly impacts our companies' success and culture. The ideal candidate is a skilled and hard-working individual with excellent interpersonal skills, passionate about delivering end-to-end customer-driven solutions, curious, comfortable in a "take the initiative" environment, and can thrive in a fast and growing business.

location: San Francisco, California

job type: Permanent

salary: $60,000 - 70,000 per year

work hours: 9am to 5pm

education: Bachelors

responsibilities:

• Responsible for managing user satisfaction and executing white glove support
• Provide excellent customer experience and internal workplace services (IT and facilities).
• Serve as the primary contact for onboarding new hires globally, managing device purchases, configuration, training, as well as post go-live support
• Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service
• Collaborate with WLS technical teams to set up and/or configure services, processes, facilities and troubleshooting as per customer requirements
• Negotiate and manage vendors/partners services and lead issue resolution with IT suppliers, IT services, facilities services and providers
• Develop and maintain strong working relationships with key partners, operations, and technology stakeholders
• Continuously improve Workplace services, supporting new projects deployments, processes rollout, new office and/or office expansion
• Keep all the building systems and technologies functional and online, preventing risks.
• Manage all office-related services to ensure a pleasant and effective workplace, enhancing the team's productivity and socialization (if needed).

What you will need

• Bachelor's Degree (Preferred)
• Knowledge in building systems (MEP and IT infrastructure)
• Knowledge in electronic systems (CCTV, Access Control, Alarms, FIre Safety, etc)
• Proven track record of Workplace support role
• White glove support to VIP internal customer
• Workplace (IT & Hard facilities) service management
• Small staff procurement experience to buy IT peripherals and other accessories
• Comfortable working independently and on teams
• Comfortable in ambiguous work environment
• strong organization, time management and attention to detail
• Drive, self-motivated, enthusiastic and with a "can do" attitude

qualifications:

• Experience level: Experienced
• Minimum 3 years of experience
• Education: Bachelors

skills:

• Desktop Support
• IT Project Manager
• Program Management
• Maintenance
• Customer Relations
• Support
• Customer Relationship

For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

- provided by Dice

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