Member Experience Branch Manager

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members. As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life's roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported.

Why Work For Us?

• Benefits - Medical, Dental, Vision, wellness program and more!

• 401k Matching - $1 for $1 company match up to 6% of pay

• Annual Incentive Plan - Eligibility to participate in AAA NCNU annual bonus plan

• Paid Time Off - Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

• Collaborative Environment - AAA will value your contribution to providing exceptional service to our members

Summary

At AAA our branches are where we make good on our promises to our Members & Team Members. A successful Member Experience Branch Manager has a highly developed understanding of how to utilize all branch resources to deliver Legendary Member experiences, fosters a team culture of performance excellence with heart, and is operationally disciplined around company processes and controllable expenses.

This position is responsible for supervising all operational and sales functions of a branch. A Manager's responsibilities include supervising branch operations, the developing and execution of sales and marketing strategy, driving results to meet all branch objectives, and champions individual Team Member engagement and development. Final success is defined as exceeding our Member's expectations, growing our business with a forward thinking strategy, and growing our people.

Essential Functions

• Champions and exhibits our guiding principles and core values of AAA

• Recruiting, training, onboarding and development of branch Team Members

• Individual goal setting, Team performance feedback, evaluation and performance documentation.

• Ensures each Team Member has an individual development plan and provides mentorship supporting their growth objectives

• Champion of Team Member engagement ensuring all Team Members understand how their work is connected and important to corporate strategy

• Supports building a performance organization with heart through efficient performance management, setting clear performance and career development expectations, and acting on tough performance issues early with managerial courage.

• Drive for results to achieve all branch objectives

• Develops and executes against a business plan managing strategies that supports branch growth

• Analyzes branch reports, and internal performance statistics to accurately forecast results.

• Champion of Community Impact developing a network of relationships within community and leading branch participation

• Provides feedback to assist in overall process improvement, competitive positioning, and regional strategy

• Ensures compliance with AAA policies, procedures, standards and regulations

• Steward of all branch resources and expense budget compliance

Knowledge/Skills Abilities

• Demonstrated track record of successful business decision making, planning, and problem solving

• Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions

• Ability to work cross-functionally across many business units and functions

• Ability to write and execute business and financial plans

• Excellent planning and project management skills

• Strong change management skills and the ability to operate in an environment of ambiguity

• Broad knowledge of Property & Casualty insurance, membership sales and service, and branch operations including industry trends, key drivers of business revenue

• Outstanding sales and Member service skills and the ability to transfer these skills to others

• Strong computer skills, including proficiency with the Google Apps Suite (Sheets, Docs, Drive, Slides)

Education & Experience / Licenses & Certification

* Bachelor Degree in related field

* Valid Driver's License

* P&C License ( Preferred )* Insurance industry knowledge helpful but not required

* 2-3 yrs. Management experience

Work Environment/Physical Requirements

Works in an office environment where standing and walking or sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

AAA...we're one of the largest Membership organizations in the country, but we're so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community-minded, and celebrate the growth, development, and successes of our diverse Team Members. Whether you're just starting your journey or looking to grow your career, we'll support you every step of the way.

We'll value your skills and experience. We're building a performance organization with heart and developing a pipeline of tomorrow's leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

#LI-CM1

#CATH_RX