Seasonal Santaland Manager - USQ PT

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Job description

About

Macy's is proudly America's Department Store. For more than 160 years, Macy's has served generations at every stage of their lives. Our customers come to us for fashion, value and celebration.

Macy's Marketing delivers a healthy, profitable customer franchise that is growing through engagement and acquisition. Our team leads strategic initiatives such as personalization and monetization, as well as our Star Rewards Loyalty program.

Take the helm of one of the world's most beloved brands and help bring it to life for our customers. As part of our team, you'll own, guide, and direct marketing efforts, motivating our customers to strengthen their relationship with our brand. Constantly creating, innovating, and exploring the new, you'll drive customer engagement and loyalty while sparking excitement.

Job Overview

Managers work with the Santaland Operations Manager to prepare the Macy's Santaland attraction for seasonal operation. Once the attraction is open to the public, managers oversee the day-to-day operation and customer experience of Macy's Santaland on behalf of the Branded Entertainment group.

Essential Functions

· Preparing Santaland attraction and back of house areas for holiday season. Duties may include: Designing, propping, and/or decorating holiday tableaus, e.g. laying snow, stringing lights, cleaning/dusting etc.

· Designing and implementing elf trainings

· Daily scheduling and staff management of elves

· Manage customer flow and experience throughout the Santaland attraction

· Lead reservation experience

· Interface with guests and address special needs and/or concerns

· Facility maintenance of attraction and BOH areas

· Maintaining highest levels of customer service throughout the operation

· Demonstrated experience in responsibly de-escalating and managing through employee relations issues, as well as customer disputes and/or concerns.

· Ability to manage through challenges with the utmost discretion, and an understanding of legal and ethical obligations to colleagues and the company.

· Ensure safety guidelines are being adhered to at Santaland and on location.

Qualifications and Competencies

Education/Experience:

· Bachelor's degree preferred

· Experience with employee relations preferred

· Experience leading teams of varying size

· Operations experience (preferably in entertainment, theater, or production, but not required)

· Event execution and/or management experience

· Experience managing schedules and timelines

· Experience training others in the skills required for their positions

· Crowd control experience

Communication Skills:

· Knowledge of a second language helpful but not required

· Strong interpersonal, written and verbal communication skills

· Must be able to stay calm under pressure and problem solve in a dynamic environment

Mathematical Skills:

· Basic math functions such as addition, subtraction, multiplication and division

Reasoning Ability:

· Must have the ability to work independently with minimal supervision

· Must be able to multitask in a fast paced environment

· Present a professional image consistent with Macy's brand values

Physical Demands:

· Ability to lift at minimum 40 pounds

· Heavy lifting and getting dirty should be expected in this position.

Other Skills:

· Customer service experience

· Basic computer skills

· Knowledge of lighting and sound systems preferred

· Experience creating/implementing training curriculum preferred

Work Hours:

· As part of the seasonal schedule, all Santaland Managers are expected to work on Thanksgiving Day, Black Friday, Christmas Eve, as well as all weekends from Thanksgiving to Christmas.