Social Media Manager

Job description

About the Job

We're looking for an experienced and creative Social Media Manager to join our social media team. This is an incredible opportunity to help execute Udemy's social program around the world at a key growth moment for the company and the larger Edtech space.

You have a proven track record of managing social media programs, and you're results-driven with a passion for using social media to tell a deeper story about a brand. You're hands-on and on top of the details, and are comfortable working cross-functionally with internal and external teams.

Here's what you'll be doing:

* Collaborate with Social Media Manager to develop long-term strategies for Udemy's social presence.
* Manage and maintain social content calendar, including managing traffic of inbound content requests; work closely with internal stakeholders to align social campaigns to Udemy product, content, and business priorities.
* Own day-to-day management of community response and engagement across Udemy's social media channels including but not limited to LinkedIn, Instagram, Twitter, and Facebook.
* Analyze data and generate actionable channel performance reports. Present findings on a monthly and quarterly basis to the Corporate Communications team and other cross-functional partners to inform new ideas and iterations
* Partner with the Customer Support team to bring up and triage account or product issues as needed; provide feedback to cross-functional teams on social learnings.
* Submit and manage creative requests with external and internal creative partners, and get scrappy with light design work.

We're excited about you because you have:

* 3- 4 years of experience in social media management for a brand or an agency.
* Bachelor's degree or equivalent experience
* Strong oral and written communication skills, with proven abilities in copywriting, proofreading, and editing.
* A global mindset with experience working in a non-US-centric environment or with teams in other parts of the world.
* Strong project management skills, and are organized and detail-oriented. (Experience working with project management tools such as Asana is a plus!)
* Experience working with social media management tools such as Hootsuite or Sprout Social.
* Experience using graphic design tools such as Canva and Adobe Photoshop.
* Thorough understanding of social media best practices and trends.
* Ability to thrive in fast-paced organizations - you're a nimble and quick thinker with an ability to multitask and prioritize in real-time.
* Experience working with external agencies.

#LI-LL-1

About Udemy

With a mission to improve lives through learning, Udemy is the world's largest online learning destination that helps students, businesses, and governments gain the skills they need to compete in today's economy. Millions of students are mastering new skills from 65,000 instructors teaching over 183,000 online courses in topics from programming and data science to leadership and team building. For companies, Udemy Business offers an employee training and development platform with subscription access to more than 11,000 courses in our Udemy Business catalog, learning analytics, as well as the ability to host and distribute their own content. Udemy Business is designed to upskill workers and prepare them for the jobs of tomorrow.

Udemy maintains hubs in the San Francisco Bay Area, Denver, Austin, Boston, Melbourne, Sao Paulo, Dublin, New Delhi, Ankara, Istanbul and Mechanicsburg, Pennsylvania. Udemy investors include Insight Partners, Prosus (Naspers Ventures), Norwest Venture Partners, and Stripes.

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. We will consider for employment qualified applicants with arrest and conviction records.

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