Sr. Account Executive (Client Services)

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Job description

What you'll be doing...

Are you someone who thrives on building strong professional relationships and is effective at managing details? Would you enjoy having accountability for your own group of clients, ensuring they receive exceptional service? Would you like the opportunity to interact with a wide group of people and influence others? If so, this may be the role for you!

At Northwest Administrators, providing exceptional client service is our #1 goal. Our Account Executives (AEs) are a key component in achieving that goal. In order to be successful, each AE has the tools necessary, in addition to a modest client base, to ensure client relationships are "high touch" and receive the attention they deserve.

A successful candidate for an AE role is responsible for the following:

• Serve as the liaison between all stakeholders in the AE's assigned client base
• Ensure the benefit plans meet all compliance requirements
• As the liaison, work with internal operational units to resolve issues timely and effectively
• Coordinate and provide oversite for administrative tasks, including client meetings
• Assist with the development of all benefit plan documents
• Oversee and report on the benefit plan financial statements
• Support benefit plan-related audits and or other compliance-related matters
• Maintain an ongoing review of all official client policies and documents
• Lead all benefit appeal activities

Who you are...

• Educated. A degree or equivalent combination of education and industry-related experience
• Communicator. Outstanding verbal, written and professional interpersonal skills
• Experienced. 7+ years of client relationship experience in benefit administration
• Knowledgeable. Understanding of ERISA and multi-employer benefit plan administration
• Organized. Strong organizational and time management skills
• Technically Savvy. Strong MS Office skills, specifically Outlook, Word, Excel and PowerPoint
• Travel. Ability to travel, which may include overnight stays

Who we are...

Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better-than-market benefits package.

If hired, you can expect...

• Excellent Medical, Dental, Vision and Rx benefits
• Paid vacation, Sick Leave & Holidays
• Generous 401(k) plan with company base contribution and match
• Work-life balance
• Flexible work schedule

Equal Employment Opportunity

It is the policy of NWA to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, genetic information or any other characteristic protected by law. NWA prohibits any such discrimination or harassment.